Call Centre Team Leader
My client is looking for an experienced Call Centre Team Leader to join their organisation to manage and drive a customer focussed team. You'll put your supervisory and organisational skills to great use by managing Advisors to improve their individual performance while ensuring excellence, satisfaction and integrity is delivered at every stage with the aim of building long-term relationships with our customers.
This is a really exciting opportunity for the right candidate and will enable you to develop your existing skill set whilst managing a team.
The main purpose of your role is to support and manage a team of advisors with varying expertise to ensure the successful implementation of a project. You will manage day-to-day line activities and prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs. You will be working closely with the Call Centre Manager and will suggest operational improvements, monitor and manage performance and provide support and training where required.
Experience
• Minimum of 1 years' experience of working within a Call Centre environment.
• Experience of working within a target orientated environment.
• Minimum of 1 year's customer service experience (written and telephone)
• Experienced within a team driven environment.
• Experience of collating and analysing data.
• Experience of performance management.
If you are a passionate people manager with the experience of working as a Call Centre or Service Desk Team Leader please apply now
This is a really exciting opportunity for the right candidate and will enable you to develop your existing skill set whilst managing a team.
The main purpose of your role is to support and manage a team of advisors with varying expertise to ensure the successful implementation of a project. You will manage day-to-day line activities and prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs. You will be working closely with the Call Centre Manager and will suggest operational improvements, monitor and manage performance and provide support and training where required.
Experience
• Minimum of 1 years' experience of working within a Call Centre environment.
• Experience of working within a target orientated environment.
• Minimum of 1 year's customer service experience (written and telephone)
• Experienced within a team driven environment.
• Experience of collating and analysing data.
• Experience of performance management.
If you are a passionate people manager with the experience of working as a Call Centre or Service Desk Team Leader please apply now