IT Service Desk Analyst
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- 25000.00 - 28000.00 GBP Annual
- Posted
- 01 Apr 2021
- Closes
- 29 Apr 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Applicants must be eligible to work in the specified location
IT Service Desk Analyst
Fixed Term Contract - 6 Months
Bristol
We are looking for an IT Service Desk Analyst to provide 1st line phone support and 2nd line hardware support as part of a busy IT Service Centre. In this role you will be working predominately in a customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. As an IT Service Desk Analyst, you will be responsible for call logging and resolution, taking ownership and management of internal customer issues.
The experience required for this Service Desk Analyst is as follows:
* Minimum of 2 years' experience working in a Customer Service or Service Centre environment, providing 1st and 2nd Line Support.
* Strong customer service and communication skills
* Supporting Microsoft Windows 7/10 in an enterprise environment
* Administrating Microsoft Active Directory 2008
* Supporting Microsoft Exchange 2010/365
* Supporting Microsoft Office 2010/365
* Supporting remote connectivity/VPN
* Supporting LAN/WAN technologies
* Supporting HP hardware (Laptops and Desktops)
* Supporting Citrix
* Supporting Printers/Multi-Function Devices
Desirable Skills:
* ITIL Foundation
* Experience of Sophos
* Experience of Landesk ServiceDesk
* Experience of Landesk Total User Management
* Experience supporting Apple iPhones
* Experience of working with an Incident Management Tool
* Experience using Microsoft SCCM
* Supporting Apple iPhones and MacBooks
IT Service Desk Analyst
Fixed Term Contract - 6 Months
Bristol
We are looking for an IT Service Desk Analyst to provide 1st line phone support and 2nd line hardware support as part of a busy IT Service Centre. In this role you will be working predominately in a customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. As an IT Service Desk Analyst, you will be responsible for call logging and resolution, taking ownership and management of internal customer issues.
The experience required for this Service Desk Analyst is as follows:
* Minimum of 2 years' experience working in a Customer Service or Service Centre environment, providing 1st and 2nd Line Support.
* Strong customer service and communication skills
* Supporting Microsoft Windows 7/10 in an enterprise environment
* Administrating Microsoft Active Directory 2008
* Supporting Microsoft Exchange 2010/365
* Supporting Microsoft Office 2010/365
* Supporting remote connectivity/VPN
* Supporting LAN/WAN technologies
* Supporting HP hardware (Laptops and Desktops)
* Supporting Citrix
* Supporting Printers/Multi-Function Devices
Desirable Skills:
* ITIL Foundation
* Experience of Sophos
* Experience of Landesk ServiceDesk
* Experience of Landesk Total User Management
* Experience supporting Apple iPhones
* Experience of working with an Incident Management Tool
* Experience using Microsoft SCCM
* Supporting Apple iPhones and MacBooks