Support Services Administrator
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- Competitive
- Posted
- 31 Mar 2021
- Closes
- 28 Apr 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
A highly respected Devon charity is looking to recruit an interim Support Services Administrator to cover a period of several months to support the team at this busy time. This is a key role in helping the charity to deliver it's vital work by engaging with it's wide range of supporters professionally and effectively.
This is a busy and varied role brining together the need for strong administration and organisational skills along with a warm and friendly customer service style.
This position requires an immediate start for several months with a possibility of a permanent opportunity.
Role overview:
As Support Services Administrator you will provide an outstanding supporter experience by engaging with a wide range of donors, supporters, customers and members of the public. As the first point of contact for a range of people contacting the charity you will build relationships with donors and fundraisers during the course of events and fundraising activities.
You will use a range of communication channels to support people's fundraising activities and engage them with the charity's work. Using the CRM you will record and update data, as well as wider administration duties such as finance administration and the organisation of events and meetings.
Skills and experience:
* You must be a confident communicator with experience gained from a customer service environment where you have liaised over the telephone, email and social media. We would particularly like to hear from candidates who have worked in a charity or similar.
* Strong IT skills with experience of using a CRM along with MS Office.
* Accuracy and organisational skills are key with experience of working in a busy administration support role.
* Experience of handling confidential and sensitive data plus some financial administration experience.
This is a full time position (37.5 hours a week)
Predominantly remote working with some requirement to attend Head Office in Exeter.
Looking for an immediate start
This is a busy and varied role brining together the need for strong administration and organisational skills along with a warm and friendly customer service style.
This position requires an immediate start for several months with a possibility of a permanent opportunity.
Role overview:
As Support Services Administrator you will provide an outstanding supporter experience by engaging with a wide range of donors, supporters, customers and members of the public. As the first point of contact for a range of people contacting the charity you will build relationships with donors and fundraisers during the course of events and fundraising activities.
You will use a range of communication channels to support people's fundraising activities and engage them with the charity's work. Using the CRM you will record and update data, as well as wider administration duties such as finance administration and the organisation of events and meetings.
Skills and experience:
* You must be a confident communicator with experience gained from a customer service environment where you have liaised over the telephone, email and social media. We would particularly like to hear from candidates who have worked in a charity or similar.
* Strong IT skills with experience of using a CRM along with MS Office.
* Accuracy and organisational skills are key with experience of working in a busy administration support role.
* Experience of handling confidential and sensitive data plus some financial administration experience.
This is a full time position (37.5 hours a week)
Predominantly remote working with some requirement to attend Head Office in Exeter.
Looking for an immediate start