Programme Coordinator
- Recruiter
- Confidential
- Location
- Stansted
- Salary
- 19000.00 - 22000.00 GBP Annual
- Posted
- 30 Mar 2021
- Closes
- 27 Apr 2021
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Programme Coordinator
Location:
Ground Floor Office, Unit 28 - M11 Business Link Parsonage Lane, Stansted, Essex, CM24 8TY
Working Hours:
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:
Programme Manager
Contract Type:
Fixed Term
Salary:
GBP19k - GBP22k
Building Better Opportunities projects are co-financed by the European Social Fund and the National Lottery Community fund.
Job description of the Programme Coordinator
To undertake administrative duties to support a programme of projects to meet targets, outputs and contract requirements.
Work with all key stakeholders within the programme to ensure quality of service and overall success of delivery.
Work with a team of colleagues to further develop and implement processes to continue to improve the efficiency, effectiveness and successful delivery of the programme.
To meet individual and team monthly KPI's and targets as set out by TCHC.
Attention to detail and high quality, accurate work is required with tasks completed in a timely manner to deadlines ensuring that all records and administration are audit and contract compliant.
Main Tasks & Responsibilities of the Programme Coordinator
?? To review monthly Financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim records.
?? To collate and check all Participant forms and produce concise Participant files electronically and in hard copy where appropriate.
?? Monitor and report to the Programme Manager any under-performance risks so that necessary steps can be placed to address this.
?? Assist the Programme Manager with performance reviews with these delivery partners.
?? To submit Quarterly claims following contract and corporate guidance to meet deadlines.
?? To address any issues arising from the claim submissions and Audits with Partners, the Programme Manager and the auditor as appropriate in order to achieve resolution.
?? To identify individual issues but also identify the implications for similar projects and issues; work to resolve these, comprehensively across the programme.
?? To assist partners to understand and meet the requirements of the projects by, for example, running training sessions, providing templates and assisting with the correct completion of documentation.
?? To complete precise data entry onto the relevant data systems.
?? To create and maintain Excel spreadsheets and other records as required.
?? To create new and continuously improve the administrative systems to meet the needs of the programme and ensure that these are kept up to date and in a format which complies with ESF, Lottery and other funding bodies' audit requirements.
?? To accurately store all paperwork in a logical and timely manner.
?? To liaise with internal colleagues and external partners by telephone, email and other electronic means.
Main Attributes needed for the Programme Coordinator
?? A very good eye for detail.
?? Ability to work well in a team and on your own initiative.
?? Ability to communicate clearly and effectively.
?? Good time management and the ability to prioritise several tasks
?? Ability to respond to short deadlines and deal with pressures
?? Good problem solving skills and finding the most efficient methods to complete tasks
In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level.
Qualifications needed for the Programme Coordinator
Essential
A business administration, customer service or IT qualification or be working towards such a qualification e.g. AAT apprenticeship
Educated to 'A' Level or above, or with a relevant NVQ, or comparable relevant experience or training
A knowledge of Expense Reconciling, Invoices and Spreadsheets
Microsoft Office: Word, Excel, Outlook, PowerPoint - intermediate competency required.
Desirable
A knowledge of Pics
Knowledge / Technical Skills needed for the Programme Coordinator
Essential
Good IT and data Inputting skills with a sound knowledge of various administration tasks
Ability to reconcile financial claims such as salary details, expenses and receipts
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.
Ability to devise and use logical clerical processes e.g. alpha/numeric/chronological filing and index systems.
Methodical approach to work with the ability to prioritise
Good customer service skills and confident in dealing with telephone queries, project
enquiries and complaints
Experience needed for the Programme Coordinator
Essential
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.
Personal Attributes needed for the Programme Coordinator
Essential
An empathetic, non-judgmental and ethical approach.
Excellent communication skills - pleasant and professional manner - well spoken - clear, intelligible; good standard of written communication - grammar and spelling.
The ability to build a good rapport with colleagues, partners and auditors
Discretion & Confidentiality - ability to demonstrate and exercise discretion and
confidentiality in terms of all data and data subjects; high level of sensitivity to and
awareness of parameters of role, as well team and wider relationships.
Team player - ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality. ???
Organisation & Motivation - able to work in a structured manner, prioritising tasks and
coping with peaks and troughs calmly and responsibly, and to target/timelines.
Flexible, adaptable and resourceful - ability to respond according to tasks and situations appropriately, as they arise.
Commitment & Time-Keeping - able to demonstrate full attendance and punctuality within the designated hours of the role.
Personal Appearance - Smart and presentable at all times.
* Closing date: 26 April 9am
* Interview dates: 4/5/6 May 2021
This post is co-funded by the European Social Fund and the National Lottery Community Fund
Location:
Ground Floor Office, Unit 28 - M11 Business Link Parsonage Lane, Stansted, Essex, CM24 8TY
Working Hours:
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:
Programme Manager
Contract Type:
Fixed Term
Salary:
GBP19k - GBP22k
Building Better Opportunities projects are co-financed by the European Social Fund and the National Lottery Community fund.
Job description of the Programme Coordinator
To undertake administrative duties to support a programme of projects to meet targets, outputs and contract requirements.
Work with all key stakeholders within the programme to ensure quality of service and overall success of delivery.
Work with a team of colleagues to further develop and implement processes to continue to improve the efficiency, effectiveness and successful delivery of the programme.
To meet individual and team monthly KPI's and targets as set out by TCHC.
Attention to detail and high quality, accurate work is required with tasks completed in a timely manner to deadlines ensuring that all records and administration are audit and contract compliant.
Main Tasks & Responsibilities of the Programme Coordinator
?? To review monthly Financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim records.
?? To collate and check all Participant forms and produce concise Participant files electronically and in hard copy where appropriate.
?? Monitor and report to the Programme Manager any under-performance risks so that necessary steps can be placed to address this.
?? Assist the Programme Manager with performance reviews with these delivery partners.
?? To submit Quarterly claims following contract and corporate guidance to meet deadlines.
?? To address any issues arising from the claim submissions and Audits with Partners, the Programme Manager and the auditor as appropriate in order to achieve resolution.
?? To identify individual issues but also identify the implications for similar projects and issues; work to resolve these, comprehensively across the programme.
?? To assist partners to understand and meet the requirements of the projects by, for example, running training sessions, providing templates and assisting with the correct completion of documentation.
?? To complete precise data entry onto the relevant data systems.
?? To create and maintain Excel spreadsheets and other records as required.
?? To create new and continuously improve the administrative systems to meet the needs of the programme and ensure that these are kept up to date and in a format which complies with ESF, Lottery and other funding bodies' audit requirements.
?? To accurately store all paperwork in a logical and timely manner.
?? To liaise with internal colleagues and external partners by telephone, email and other electronic means.
Main Attributes needed for the Programme Coordinator
?? A very good eye for detail.
?? Ability to work well in a team and on your own initiative.
?? Ability to communicate clearly and effectively.
?? Good time management and the ability to prioritise several tasks
?? Ability to respond to short deadlines and deal with pressures
?? Good problem solving skills and finding the most efficient methods to complete tasks
In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level.
Qualifications needed for the Programme Coordinator
Essential
A business administration, customer service or IT qualification or be working towards such a qualification e.g. AAT apprenticeship
Educated to 'A' Level or above, or with a relevant NVQ, or comparable relevant experience or training
A knowledge of Expense Reconciling, Invoices and Spreadsheets
Microsoft Office: Word, Excel, Outlook, PowerPoint - intermediate competency required.
Desirable
A knowledge of Pics
Knowledge / Technical Skills needed for the Programme Coordinator
Essential
Good IT and data Inputting skills with a sound knowledge of various administration tasks
Ability to reconcile financial claims such as salary details, expenses and receipts
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.
Ability to devise and use logical clerical processes e.g. alpha/numeric/chronological filing and index systems.
Methodical approach to work with the ability to prioritise
Good customer service skills and confident in dealing with telephone queries, project
enquiries and complaints
Experience needed for the Programme Coordinator
Essential
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.
Personal Attributes needed for the Programme Coordinator
Essential
An empathetic, non-judgmental and ethical approach.
Excellent communication skills - pleasant and professional manner - well spoken - clear, intelligible; good standard of written communication - grammar and spelling.
The ability to build a good rapport with colleagues, partners and auditors
Discretion & Confidentiality - ability to demonstrate and exercise discretion and
confidentiality in terms of all data and data subjects; high level of sensitivity to and
awareness of parameters of role, as well team and wider relationships.
Team player - ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality. ???
Organisation & Motivation - able to work in a structured manner, prioritising tasks and
coping with peaks and troughs calmly and responsibly, and to target/timelines.
Flexible, adaptable and resourceful - ability to respond according to tasks and situations appropriately, as they arise.
Commitment & Time-Keeping - able to demonstrate full attendance and punctuality within the designated hours of the role.
Personal Appearance - Smart and presentable at all times.
* Closing date: 26 April 9am
* Interview dates: 4/5/6 May 2021
This post is co-funded by the European Social Fund and the National Lottery Community Fund