Call Centre Agent

Recruiter
Confidential
Location
Burton-on-Trent
Salary
GBP42,137 OTE
Posted
31 Mar 2021
Closes
28 Apr 2021
Contract Type
Permanent
Hours
Full Time
Call Centre Agent

Derby

GBP18,137 + up GBP500 per week bonus (Up to GBP42,137 OTE)

What will you be doing?

You will be working on an outbound sales campaign targeting Non-customers and propositioning TV to them. The campaign also uses "Baskets" data calling customers who have abandoned an online basket.

What are we looking for?

Whilst good customer service ability is a desired attribute, candidates should be under no illusions, that this is nothing but an OUTBOUND SALES position. So, the ideal candidate will have outbound sales experience, but other types of sales experience is definitely considered - Such as Door to door, charity fund raising, and retail.

someone who is self-motivated, who enjoys challenges, is money driven, and persevering.

We are not looking to sell at all costs, this role is heavily regulated, so someone who follows procedure and likes to do things by the book is very important.

Earning Potential

GBP18,137 per annum - Paid fortnightly

Current agents earn OTE GBP100 - GBP500 per week in bonus - It really is a role where the candidates efforts are paid back to them- hence the big disparity

Training and Academy

Training will start from their first day, which will be classroom based, for their first 3 weeks (phone number removed) Monday to Friday)

All new starters go through the training process, away from the call centre floor, to take them through the ins and outs of the role.

Upon completion of classroom training, it will be time to join the academy, Academy is a halfway point between training and joining their team.

They will be working closely with a development coach, on the job, to help them ease into the role and slowly implement what has been learnt in the classroom onto the job.

Trainees will spend 4 weeks in academy, before becoming a live agent.

We ask that all candidates do not take any time off as annual leave for the first 7 weeks. This would be in the interest of the trainee not to miss any of the training. Anyone that declares holidays in the first 7th weeks, will be moved onto an alternative start date.

Hours

Based on a 6-week rolling rota -3 weekends on 3 weekends off

No more than 5 shifts per week

Weekend shifts are

Weekday shifts alternate between 10.00-18.30 or 11.30-20.00

Benefits

Free TV and discounted broadband and mobile
Regular weekly prizes and competitions with Amazing prizes given out.
Health care
Pension schemeWe would like to talk to people from the following backgrounds :-

Telesales, Customer Service, Fashion Retail, Door to door, Charity fund raising, Call centre.

Sounds like the role for you? Then APPLY NOW and Josh will be in touch shortly to discuss the role in more detail

Cordant Group is an equal opportunities employer