IT Service Management Senior Analyst

31 Mar 2021
28 Apr 2021
Contract Type
Full Time
Here at HM Land Registry, we have an exciting opportunity for an IT Service Management Senior Analyst to join the team in Plymouth. This is a permanent position and can be full-time, job share, or part-time. In return, you will receive a competitive salary of GBP33,839 per annum. An IT allowance (non-pensionable) of GBP4,609 is also payable.

In line with current government guidance, the role will initially be home-based so induction and training will be carried out remotely, with full support from the team. Once safe to do so, your home office will be located in the vibrant waterfront city of Plymouth.

As an IT Service Management Senior Analyst, your priority will be to ensure your customers receive great service and experience. You will maintain focus on the whole life of service delivery ensuring that a set of IT products and suppliers come together to deliver an IT service.

Duties will include assuring the transition to new services, whilst protecting the integrity of existing ones, building relationships with key stakeholders and representing their interests and concerns. You will also provide service insights and reports within agreed timeframes, assessing performance against agreed targets ensuring actions are taken to investigate, resolve and anticipate service problems.

What we're looking for in our IT Service Management Senior Analyst:

To be successful in this role you will have already hold an ITIL Foundation qualification. You may also have ITIL Practitioner/Intermediate qualifications; if not you must commit to achieving relevant ones within 12 months of your appointment.

You will have proven knowledge and experience of Service Management processes gained in a medium/large organisation where you have explored and progressed opportunities for improvement. You will be able to work under pressure, delivering against competing demands, taking ownership of activities and seeing them through to successful completion.

In addition, you will have previously worked in an Agile environment and have a good understanding of IT infrastructure and applications. It is vital that you are an effective communicator with excellent customer service skills and have the ability to interact and build working relationships with your team and other stakeholders.

Benefits of becoming our IT Service Management Senior Analyst:

We offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible/remote working - exactly what you would expect from a progressive employer.

It is a great place to work, where difference is celebrated and we're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.

To continue your application for our IT Service Management Senior Analyst role, please click 'Apply' now.

Closing Date: 11:55 pm on Monday 12th April 2021

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