Aftersales Advisor

31 Mar 2021
28 Apr 2021
Contract Type
Full Time
Are you driven, enthusiastic and motivated? Can you deliver a 5-star customer service? Would you like the opportunity to work for a premier brand and the South West's largest automotive dealership group?

Carrs Ferrari are expanding into our new custom-made showroom on Marsh Barton, Exeter in June and need an additional Aftersales Advisor, the successful applicant will be working closely with our Aftersales Manager in both the Parts and Service side of the business.

In return for your hard work and commitment, you will be offered a competitive salary package and a great range of benefits including:

Workplace pension (salary exchange option)
22 days holiday plus bank holidays
Cycle to work scheme
Refer a friend rewards
Life assurance
Discounted sales, MOT, products, parts & servicingWhat will I be responsible for?

Joining our team as an Aftersales Advisor, you will be responsible for:

Meeting and greeting customers in a friendly and courteous manner throughout the day
Booking vehicles into the technical workshop
Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customer base
Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
Explaining invoices and taking payments via pdq machines
Adopting a professional approach regarding the sale of repairs required
Maintaining good housekeeping standards and orderly administration of your workCould this be the ideal role for me?

The successful Aftersales Advisor will:

Have a strong belief and able to demonstrate high levels of Customer Service for our clients
A well organised individual with excellent attention to detail.
The capability to quickly establish and build relationships by demonstrating a professional and organised approach.
Advanced knowledge of Kerridge is preferential although full training will be available.
Will be a Team Player and able to think out of the box.
Previous Motor Trade preferred but not essential.Who are we?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of GBP600 million and representing a range of brands including Audi, BMW, Ferrari, Jaguar, Land Rover, MINI, Peugeot, Porsche, Skoda, Volkswagen, Volkswagen Commercial Vehicles, and Volvo.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Aftersales Advisor, then please click 'apply'.

For a number of reasons, and without notice, Helston Garages Group reserve the right to withdraw this advertisement before the closing date

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