Client Services / Order Processor - Book Company
- Recruiter
- Confidential
- Location
- Plymouth
- Salary
- Competitive
- Posted
- 27 Mar 2021
- Closes
- 24 Apr 2021
- Sectors
- Media & Digital Media
- Contract Type
- Permanent
- Hours
- Full Time
Job Summary
Mon - Fri 37.5 hour per work
This is an Office Based role in Estover, Plymouth, initially Working From Home during Covid restrictions, until Office is re-opened.
To participate fully in providing order processing services to clients and customers of NBNi including through email, other written communication and occasional telephone or face-to-face contact with clients and customers. The role also provides administrative support and cover for the customer and client service teams as well as active customer service functions and data processing.
Job Duties
* Accurate and timely handling of order processing, data entry, administrative duties and customer -facing role with attention to detail at all times
* Provide cover for the scanning and filing of orders and management of post and additional administrative duties such as returns requests, backorder cancellations where required
* To take responsibility for input of orders in a timely and accurate manner, responding appropriately and swiftly to orders, enquiries, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
* To check all order requests to ensure the correct information has been provided by the customer.
* To search and locate the correct customer account within the database and input the order details and to make judgements upon delivery method selecting correct option according to instructions from the customer.
* To ensure all orders are processed accurately and within departmental turnaround and to ensure service level agreements with clients are adhered to and where possible improved upon.
* To batch all orders at the end of the day ready for scanning by reception/admin team.
* To liase with other departments within the company with regards to problematic orders.
* To inform the Order Processing Team Leader of any problems
* To respond appropriately and swiftly to admin requests, enquiries, return requests, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
* To proactively engage in dialogue with clients and customers about their businesses and their requirements of NBNi and to act as an advocate within NBNi for the service needs and expectations of clients and customers.
* Communicate clearly and positively with other departments of and colleagues within NBNi about customer and client needs and expectations.
* To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers
* To participate in regular warehouse cover rota, picking / packing, stock replenishment and any other warehouse tasks that might be required.
Sills and Attributes
* Have good, clear written communication skills including professional management of email and a professional and courteous telephone manner
* Display positive, cheerful and proactive behaviours at work and when representing the company.
* Be calm under pressure, displaying an awareness of deadlines and service levels
* Display a flexible attitude to your workload and team colleagues
* To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients
* To undergo ongoing training in the use of NBNi's systems, and to train to use new features of our systems as they are developed
Mon - Fri 37.5 hour per work
This is an Office Based role in Estover, Plymouth, initially Working From Home during Covid restrictions, until Office is re-opened.
To participate fully in providing order processing services to clients and customers of NBNi including through email, other written communication and occasional telephone or face-to-face contact with clients and customers. The role also provides administrative support and cover for the customer and client service teams as well as active customer service functions and data processing.
Job Duties
* Accurate and timely handling of order processing, data entry, administrative duties and customer -facing role with attention to detail at all times
* Provide cover for the scanning and filing of orders and management of post and additional administrative duties such as returns requests, backorder cancellations where required
* To take responsibility for input of orders in a timely and accurate manner, responding appropriately and swiftly to orders, enquiries, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
* To check all order requests to ensure the correct information has been provided by the customer.
* To search and locate the correct customer account within the database and input the order details and to make judgements upon delivery method selecting correct option according to instructions from the customer.
* To ensure all orders are processed accurately and within departmental turnaround and to ensure service level agreements with clients are adhered to and where possible improved upon.
* To batch all orders at the end of the day ready for scanning by reception/admin team.
* To liase with other departments within the company with regards to problematic orders.
* To inform the Order Processing Team Leader of any problems
* To respond appropriately and swiftly to admin requests, enquiries, return requests, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
* To proactively engage in dialogue with clients and customers about their businesses and their requirements of NBNi and to act as an advocate within NBNi for the service needs and expectations of clients and customers.
* Communicate clearly and positively with other departments of and colleagues within NBNi about customer and client needs and expectations.
* To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers
* To participate in regular warehouse cover rota, picking / packing, stock replenishment and any other warehouse tasks that might be required.
Sills and Attributes
* Have good, clear written communication skills including professional management of email and a professional and courteous telephone manner
* Display positive, cheerful and proactive behaviours at work and when representing the company.
* Be calm under pressure, displaying an awareness of deadlines and service levels
* Display a flexible attitude to your workload and team colleagues
* To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients
* To undergo ongoing training in the use of NBNi's systems, and to train to use new features of our systems as they are developed