Support Services Manager (Defence / OGD's)

Recruiter
Confidential
Location
Cambridge
Salary
Competitive
Posted
26 Mar 2021
Closes
09 Apr 2021
Contract Type
Permanent
Hours
Full Time
The Senior Manager (Defence Support Solutions) will predominantly design, develop and implement innovative, cost-effective solutions to help grow the Managed Support Services business.

Predominantly operating across the Defence and Security market, but also other industries and sectors, the Senior Manager will engage with customers and partner organisations, support bidding opportunities where Support is the primary or significant element of the offer. As well as being innovative, the Senior Manager will be comfortable planning, scheduling, budgeting, implementing and managing complex support solutions.

Responsibilities:

• Work with bid managers to profile support solutions for major contracts, ensuring appropriate use of resources to deliver the required scope of work within agreed deadlines.

• Ensure that all support solution activities are undertaken in the most cost-effective manner to achieve a solution and quality level above the customers' expectations, looking for uniqueness that sets us apart.

• Foster collaborative relationships with the project team, as well as internal and external stakeholders to facilitate the smooth delivery of support.

• To manage all elements within a support envelope ensuring the appropriate use of resources to deliver the scope of work within set deadlines, using project management best practice and the IFS ERP System.

Tasks:

• Scope productive opportunities across various markets, recommending innovative and cost effective solutions.

• Manage the development of a complete range of support solution Post-Design Services (PDS).

• Contribute to plans and accurate schedules, pricing and cost analysis when implementing and managing a Managed Support Service offering.

• Proactively identify risks or issues within support delivery and identify suitable risk mitigation actions.

• Respond to practical queries using initiative and judgement to provide a customer-orientated service to internal and external stakeholders.

• Proactively compile information on contract performance KPIs, highlighting and identifying appropriate risks and preventative action.

• Create and compile reports, analysis, spreadsheets and presentations.

• Engage in bidding opportunities where Support is an element of the offer, as well as where the opportunity is entirely of a Support nature.

• Produce Support project plans to ensure that all internal and external customer requirements and contractual commitments are met. Ensure the allocation of competent resources to each support stream and provide guidance to enable the smooth delivery of tasks in the agreed timeframe.

• Promote additional support offerings to provide value and an added support proposition to the customer in order to generate revenue for the business

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