Firstline IT Helpdesk Engineer Apprentice

23 Mar 2021
20 Apr 2021
Contract Type
Full Time
A fantastic opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

A fantastic opportunity to join an IT Services & Solutions company and their divers team. A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:

Microsoft (MTA) Networking Fundamentals
Microsoft (MTA) Mobility and device Fundamentals
Microsoft (MTA) Server Admin
Microsoft (MTA) Software development Fundamentals
ITIL Foundation V4About the role

First point of contact for all customer calls and emails to the service desk
Log calls on behalf of the user ensuring all key information is correctly captured
Monitor, categorise, set priority of incoming tickets
Communication with customers as required
System monitoring and documentation
Hardware fault diagnosis and repairEssential Skills

Good numerical and literacy skills and good levels of computer literacy
Excellent organisational skills with the ability to prioritise
Good analytical/problem solving skills
The ability to communicate effectively at all levels with good relationship building skills
Self-motivated and keen to develop, with a willingness and desire to learn
To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
Proven work ethicDesirable Skills

BTEC Level 3 Extended Diploma in IT or Equivalent
GCSE Level 4 or above (or equivalent) in Maths and English LanguageAbout Company

Our client is based in Fareham, Hampshire, working with businesses of all sizes and sectors throughout the south of England, including Fareham, Portsmouth, Southampton, Chichester, Havant, Waterlooville and throughout the counties of Hampshire, West Sussex and beyond. their expert team can ensure the continued optimum efficiency and ongoing development of your IT investment by offering a wide range of proactive, reactive and managed IT services, including remote system monitoring, fault diagnosis and resolution, along with emergency on-site response

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