Complaints Officer
- Recruiter
- Confidential
- Location
- London
- Salary
- Competitive
- Posted
- 23 Mar 2021
- Closes
- 20 Apr 2021
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Complaints Officer
Reviewing and responding to complaints and Members Enquiries
Essential Skills
Educated to a good level in a relevant repairs related discipline or either City & Guilds in a relevant discipline
Good understanding of current legislation in regards to asbestos, Health and Safety Act section 20's.
Experience of working within a responsive repairs department
Knowledge of diagnosing building defects from phone call interrogation and practical experience of remedies.
Experience of communicating with diverse groups and the ability to work within a diverse environment and equalities policy
Able to produce written correspondence and reports to a high standard.
Basic repair qualification (ONG/OND) or C&G related.
IT literate in standard office applications and the ability to interrogate and manage computerised databases
Duties
Oversee all necessary complaint surveying tasks on behalf of Technical Services to ensure the successful delivery of works to include organising property surveys, providing specifications, overseeing on site supervision of contractors and dealing with post works queries.
Meet the required performance standards and targets in relation to all repairs and maintenance duties undertaken in relation to Technical Services complaints and members enquiries.
Oversee regular inspections of ongoing works in relation to complaints and member enquiry correspondence
Reviewing and responding to complaints and Members Enquiries
Essential Skills
Educated to a good level in a relevant repairs related discipline or either City & Guilds in a relevant discipline
Good understanding of current legislation in regards to asbestos, Health and Safety Act section 20's.
Experience of working within a responsive repairs department
Knowledge of diagnosing building defects from phone call interrogation and practical experience of remedies.
Experience of communicating with diverse groups and the ability to work within a diverse environment and equalities policy
Able to produce written correspondence and reports to a high standard.
Basic repair qualification (ONG/OND) or C&G related.
IT literate in standard office applications and the ability to interrogate and manage computerised databases
Duties
Oversee all necessary complaint surveying tasks on behalf of Technical Services to ensure the successful delivery of works to include organising property surveys, providing specifications, overseeing on site supervision of contractors and dealing with post works queries.
Meet the required performance standards and targets in relation to all repairs and maintenance duties undertaken in relation to Technical Services complaints and members enquiries.
Oversee regular inspections of ongoing works in relation to complaints and member enquiry correspondence