Aftermarket Coordinator

4 days left

1.00 - 2.00 GBP Annual + Depending Upon Experience
23 Mar 2021
20 Apr 2021
Contract Type
Full Time
CDS Recruitment Limited are working with our client who are looking to recruit an Aftermarket Coordinator on a permanent basis.

The main purpose of the role is to Assist in the coordination, planning & delivery of the Aftermarket Value Streams across all company product lines from initial customer enquiry through to the execution.

Role & Responsibilities (Not limited to):

- Customer communication / support - be a point of contact for customer enquiries & direct to the appropriate channel/process for response.
- Liaise with customers on both technical and quotation queries.
- Prepare and issue Repairs & Spares/Accessories quotations (in support of the Aftermarket Sales Engineer).
- Lead the efficient and effective planning of Repairs workload utilising planning tools available and as needed the Service workload (in support of Senior Service Engineer):-
* Creation of Service Visit numbers, (as/when needed in support)
* Creation of Works Orders
* Creation of Part numbers
* Routing
* Issue Job Packs
* Liaise with Repair Tech/Operations
* Bill of material entry
* Timesheets (as/when needed in support)
* Booking off jobs
* Booking Engineer Travel (as/when needed in support)
- Attend internal operational meetings representing Aftermarket, updating internal stakeholders regarding workload status.
- Be active in department metrics:
* Quality
* Safety
* Delivery
* Inventory
* Productivity
- Complete and comply with IR code of ethics.
- Ownership and accountability of the customer aftermarket experience.

- Play key role in the following of the company EH&S processes and procedures
- Lead internal EHS Audits
- Share information which might improve EH&S, like near-miss reporting
- Wear the required PPE to carry out role
- Leading by example, continually look to improve the companywide culture around EH&S
- Ensure the company meets its goals and targets in EH&S.
- Participate in monthly EH&S Toolbox talks.

Continuous improvement
- Share useful information with the team on CIP.
- Be an active participant in the company CIP and 5S programmes.
- Collect and act upon department Turnbacks and Escapes.
- Ensure all Standard work instruction (SWI) is reviewed and updated.

Initial education, knowledge, skills:
- Technical Certificate in an engineering discipline
- Knowledge of Hydraulics and High Pressure would be advantageous
- Equivalent experience will be considered.

Technical skill
* Knowledge of P&ID drawings
* Knowledge of PLC
* Excellent trouble shooting skill
Personality characteristics:
* Structured & Organized approach
* Time management
* Listening & communication

IT Skills:
* Excel
* Word
* PowerPoint
* Project
* JDE (or other ERP Systems)

If you are an experienced Aftersales Coordinator with a background in Manufacturing please click apply now

More searches like this