Aftermarket Coordinator

4 days left

Recruiter
Confidential
Location
Sunderland
Salary
1.00 - 2.00 GBP Annual + Depending Upon Experience
Posted
23 Mar 2021
Closes
20 Apr 2021
Contract Type
Permanent
Hours
Full Time
CDS Recruitment Limited are working with our client who are looking to recruit an Aftermarket Coordinator on a permanent basis.

The main purpose of the role is to Assist in the coordination, planning & delivery of the Aftermarket Value Streams across all company product lines from initial customer enquiry through to the execution.

Role & Responsibilities (Not limited to):

- Customer communication / support - be a point of contact for customer enquiries & direct to the appropriate channel/process for response.
- Liaise with customers on both technical and quotation queries.
- Prepare and issue Repairs & Spares/Accessories quotations (in support of the Aftermarket Sales Engineer).
- Lead the efficient and effective planning of Repairs workload utilising planning tools available and as needed the Service workload (in support of Senior Service Engineer):-
* Creation of Service Visit numbers, (as/when needed in support)
* Creation of Works Orders
* Creation of Part numbers
* Routing
* Issue Job Packs
* Liaise with Repair Tech/Operations
* Bill of material entry
* Timesheets (as/when needed in support)
* Booking off jobs
* Booking Engineer Travel (as/when needed in support)
- Attend internal operational meetings representing Aftermarket, updating internal stakeholders regarding workload status.
- Be active in department metrics:
* Quality
* Safety
* Delivery
* Inventory
* Productivity
- Complete and comply with IR code of ethics.
- Ownership and accountability of the customer aftermarket experience.

EH&S:
- Play key role in the following of the company EH&S processes and procedures
- Lead internal EHS Audits
- Share information which might improve EH&S, like near-miss reporting
- Wear the required PPE to carry out role
- Leading by example, continually look to improve the companywide culture around EH&S
- Ensure the company meets its goals and targets in EH&S.
- Participate in monthly EH&S Toolbox talks.

Continuous improvement
- Share useful information with the team on CIP.
- Be an active participant in the company CIP and 5S programmes.
- Collect and act upon department Turnbacks and Escapes.
- Ensure all Standard work instruction (SWI) is reviewed and updated.

Initial education, knowledge, skills:
- Technical Certificate in an engineering discipline
- Knowledge of Hydraulics and High Pressure would be advantageous
- Equivalent experience will be considered.

Skills:
Technical skill
* Knowledge of P&ID drawings
* Knowledge of PLC
* Excellent trouble shooting skill
Personality characteristics:
* Structured & Organized approach
* Time management
* Listening & communication

IT Skills:
* Excel
* Word
* PowerPoint
* Project
* JDE (or other ERP Systems)

If you are an experienced Aftersales Coordinator with a background in Manufacturing please click apply now

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