Case Handler (Collisions & Tickets)

15 Mar 2021
09 Apr 2021
Contract Type
Full Time
Case Handler (Collisions & Tickets) Plymouth. FT (37 hours) temporary contract until 30th June 2021.

To provide an efficient and effective administrative service for the processing and recording of all collision files and ticket offences, the disclosure to 3rd parties in relation to civil litigation claims for collisions and the processing and ownership of conditional cautions Forcewide. In particular, to:

Maintain accurate files, inputting NCRF records on the force computer systems, dealing with any enquiries and duties in relation to collisions as directed by their line supervisor..
Deal with telephone and other enquiries and specialist requests covering a range of details gathered as a result of the collision and which may come from partner agencies such as the local authorities or the Highways Agency, insurance companies, solicitors and from members of the public relating to their own collisions and civil claims.
Research and update Force databases and other record management systems in response to these enquiries.
Deal with all post and admin functions within the unit.
Monitor systems and their outputs on a daily basis to ensure case progression, undertaking additional enquiries of systems and databases as necessary to ensure progression meets required timescales.
Input and maintain Pentip Offence records which require detailed nominal matching and also the input and case management of collision files on AccsMap and the management of all associated diversionary courses.
Op Snap - input from Egress toPENTIP following Evidence Reviewers Progress Sheet, monitoring outcome progress, responding to public enquiries,PNC checks and completing / sendingNOIPS within timescales. Referral letters toSJP, education or fixed penalty. Compliance with time-basedevidential

The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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