Technical Support Controller

2 days left

Recruiter
Confidential
Location
Slough
Salary
25000.00 - 36000.00 GBP Annual
Posted
15 Mar 2021
Closes
12 Apr 2021
Contract Type
Permanent
Hours
Full Time
Technical Support Controller (Mechanical)
Based in Slough
Circa GBP36k

As Technical Support Controller you will provide front line support to customers within the region, handling incoming service requests in a prompt and effective way and providing technical assistance as required through to conclusion. By working as part of the regional customer support team assist in the day to day running of the department. Deliver excellent levels of customer satisfaction and ensure maximum efficiency through utilising of the SAP system along with other company systems.

Technical Support Controller main responsibilities:

*Provide technical in the workshop and the field
*Ensure the highest level of 'Fixed First Visit' is achieved
*Ensure that the service engineer's and workshop engineer's work is completed to the highest mechanical standards and quality
*Support depot & field engineering team
*Create job cards / notifications via SAP
*Parts identification and provision for engineers.
*Plan engineers daily workload, effectively and efficiently
*Effectively deal with all customer service enquiries
*Carryout and audit regular department KPI's as instructed
*Plan and efficiently manage machines
*Manage engineer job sheets
*Maintain control of parts within the Service Centre
*Through SAP correctly prepare the information required for invoicing by Central Billing Team

Technical Support Controller experience/education:
*Time served mechanic
*Ideally worked with special purpose vehicles (or similar like HGV, Plant and handling equipment)
*SAP experience
*Worked in a technical support role
*Customer facing experience

If you are interested in the Technical Support Controller click apply now

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