Customer Service Lead

17 Mar 2021
14 Apr 2021
Contract Type
Full Time
Customer Service Lead
Location: Manchester M34 3QA
Salary: GBP28-30K per annum, DOE
Hours of Work: Monday to Friday 08.30 to 17.00
Contract: Permanent, Full time
Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centres throughout the UK. We are currently looking to recruit a Customer Service Lead, to join our Manchester team.
Customer Service Lead - The Role:
Responsible for managing the daily operational interface between the Customer and the depot.
Main duties and responsibilities:
• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion
• Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner
• Be responsible for purchasing any goods required to meet specific customer needs
• Ensure that all returns are agreed and processed in accordance with company policy
• Manage all customer complaints using the complaints procedure
• Be responsible for planning all workflow through the depot
• Provide relevant reports in line with company procedures
• Be responsible for ensuring that all company policies are adhered to within the depot
• Ensure that fleet management requirements are fully adhered to
• Co-ordinate cycle counting and monthly/bi-annual stock checks
Customer Service Lead - The successful candidate:
The successful candidate should be self-motivated and have:
• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Must have experience working with computerized business systems.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Excellent communication and organizational skills are essential for this role.
• Knowledge of the electrical wholesale industry would be advantageous
Customer Service Lead - Benefits:
• Salary range GBP28-30K per annum, DOE
• Holidays - 33 days per year including bank holidays
• Contributory Pension Scheme
• Hours of work Monday to Friday 08.30 to 17.00
If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today!
No Agencies please