Customer Services Assistant

£18,328 per annum pro rata
17 Mar 2021
09 Apr 2021
Contract Type
Part Time

Customer Services Assistant
Location: Devon Heritage Centre, Great Moor House, Bittern Road, Exeter, EX2 7NL

Hours: The working week is 22.5 hours Tuesday to Thursday

Salary: £18,328 per annum pro rata

Contract:    Three-year fixed-term contract
We are looking for Customer Services Assistant to be based at the Devon Heritage Centre in Exeter. You will work closely with an existing administrative role within the team, providing a high quality customer focused Reception Service to all visitors. You will meet customer needs resolving enquiries at first point of contact, provide administrative support, track customer enquiries and work with colleagues throughout the Trust. You will also provide relief cover in the public searchroom. 

You will need excellent customer care and administrative skills as well as a willingness to learn about the major archival sources held by the Trust. Occasional travel to other sites managed by the Trust may be required.

The South West Heritage Trust is an independent charity which delivers a broad range of heritage services across Somerset and Devon. With a turnover exceeding £3.5 million each year, we manage and run two Archives and Local Studies services, three museums (including the Museum of Somerset), and we look after the historic environment in Somerset, including over 400 acres of reserves.

To arrange an informal discussion about the post please contact Irene Andrews, Devon Archives Manager, by email at

The South West Heritage Trust encourages applications from all sections of the community. We particularly encourage applications from people from those sections of the community which are currently under-represented in the heritage sector including black, ethnic minority, and/or disabled applicants.

Visit for more information about the role and to download a Recruitment Information Pack, which provides details about the Trust and the application process. CVs are not accepted.

Closing date:        9.00 am, Friday 9 April 2021 
Interviews:        Monday 26 April 2021