German Speaking Customer Service Adviser Liverpool

Recruiter
Confidential
Location
Lancashire
Salary
up to 8% quarterly bonus
Posted
17 Mar 2021
Closes
14 Apr 2021
Sectors
Multi lingual
Contract Type
Temporary
Hours
Full Time
Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?

Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client

Benefits:

A Performance-based quarterly bonus - up to 8%
Pension
Generous holiday allowance (33 days including Bank Holidays)
Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
Full training providedHours of work and salary:

GBP9.34 PER HOUR
Shift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday
Hours of support 7am to 23:30pm
37.5 HOURS PER WEEK
Full time only Responsibilities:

Demonstrate effective customer contact through inbound calls and building a strong rapport
Ensure that customer service levels are met and going the extra mile where possible
Respond to all customer queries with accurate and complete information
Set and manage customer expectations
Ensuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:

Experience in a previous customer service role
Excellent telephone manner
Flexible approach
IT literate
Flexible between Monday - Sunday 7:00am - 23:00pm

This is an ongoing temporary assignment

Does this sound like the role for you? If so, send your CV to apply today

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