D365FO Administrator//LONDON

40000.00 - 50000.00 GBP Annual + Benefits
07 Mar 2021
10 Mar 2021
Contract Type
Full Time

*NOTE: The role will be primarily office based so please make a note of the location*

I am currently recruiting on behalf of an end - user based in central London who are looking for a D365FO Administrator on a permanent basis. Please see below for more information of what my client is looking for:

Key responsibilities:

  • Lead support to users of the system
  • Aim to align response times with team SLA's delivering a consistently high quality of service
  • Responsible for maintaining the solution and troubleshooting issues
  • Triage issues to appropriate teams/channels of support
  • Ensuring user set up and permissions are fit for purpose
  • Expanding the use of the system to maximise its value add to the business
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous and professional manner
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Ensure that support issues they are assigned and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities forimprovement
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
  • "Go to" person for D365 Issues


  • Working knowledge of Microsoft Dynamics AX/365 functional capabilities centred around Finance and Operations a must with additional merit for exposure to the use of ERP products in FMCG/Food businesses
  • Strong understanding of functionality and applications within D365 especially: Sales Ledger, Purchase Ledger, General Ledger, Production Control, Product Information Management, Stock Management & Master Planning
  • Involvement in previous ERP Implementation projects
  • Experience working with a 3rd Party support partner
  • Experience of mapping requirements to AX products
  • Some understanding of ITIL processes and their application to support
  • Demonstrates knowledge of relevant business process and operations

Would this be of interest? If yes, please get in touch today!

Consultant: Kamilla Hagen
Email: (see below)

*NOTE: The role will be primarily office based so please make a note of the location*

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.