Deskside Support - Desktop Support
- Recruiter
- Reed Technology
- Location
- London
- Salary
- 28000.00 - 35000.00 GBP Annual
- Posted
- 07 Mar 2021
- Closes
- 08 Mar 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Deskside Support - Desktop Support candidate sought by a large business with multiple sites in London. You will provide deskside support to internal users
Duties will include:
- Provide further diagnosis and resolution of incidents and service requests either by a deskside visit or via remote fix
- Keep customers informed of the ticket life cycle - Manage the customer's expectations
- Delivery of an efficient service ensuring that customer satisfaction is kept at a high level
- Provide Continual Service Improvement to Operations
- Support & facilitate office moves (IT equipment only)
- Liaise with & support other technical teams - Internal and external parties
- Contribute to the production of IT processes documentation
- Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing user guidance.
- Proactive management of Remedy queues, managing unassigned tickets and continuous updating of work info
Experience of working with:
- In-house standard software packages
- Windows7 & 10, Microsoft Office packages: 2010 - 2016
- Mobile device management
- Computer & User Management in Active Directory
- admin
- Citrix
- BMC Remedy Service Desk software (or similar)
- Service Desk procedure in line with ITIL best practice
- PC and Laptop hardware set up and configuration
- Installation of hardware & software including the recording of licenses
- Maintenance of hardware including liaison with third party suppliers/contractors
- SCCM Maintenance + Use of LogMeIn Software for remote support
- Ability to prioritise and manage own workload
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Able to work using own initiative
- Able to work in a team
- Able to work under pressure
- Excellent communication and inter-personal skills
If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.
Kind regards,