Deskside Support - Desktop Support

Reed Technology
28000.00 - 35000.00 GBP Annual
07 Mar 2021
08 Mar 2021
IT, IT Support
Contract Type
Full Time

Deskside Support - Desktop Support candidate sought by a large business with multiple sites in London. You will provide deskside support to internal users

Duties will include:

  • Provide further diagnosis and resolution of incidents and service requests either by a deskside visit or via remote fix
  • Keep customers informed of the ticket life cycle - Manage the customer's expectations
  • Delivery of an efficient service ensuring that customer satisfaction is kept at a high level
  • Provide Continual Service Improvement to Operations
  • Support & facilitate office moves (IT equipment only)
  • Liaise with & support other technical teams - Internal and external parties
  • Contribute to the production of IT processes documentation
  • Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing user guidance.
  • Proactive management of Remedy queues, managing unassigned tickets and continuous updating of work info

Experience of working with:

  • In-house standard software packages
  • Windows7 & 10, Microsoft Office packages: 2010 - 2016
  • Mobile device management
  • Computer & User Management in Active Directory
  • admin
  • Citrix
  • BMC Remedy Service Desk software (or similar)
  • Service Desk procedure in line with ITIL best practice
  • PC and Laptop hardware set up and configuration
  • Installation of hardware & software including the recording of licenses
  • Maintenance of hardware including liaison with third party suppliers/contractors
  • SCCM Maintenance + Use of LogMeIn Software for remote support
  • Ability to prioritise and manage own workload
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
  • Able to work using own initiative
  • Able to work in a team
  • Able to work under pressure
  • Excellent communication and inter-personal skills

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.

Kind regards,