Customer Service Advisors

Customer Care Advisor - Retail Community Banking - BankingPertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you.Location: DunfermlinePay Rate : GBP10.02 per hourStart date - 12th April 2021Duration - 6 month ongoing temporary to permanent opportunityShift Pattern -Full time 35 hours per week - Flexible Evening shift pattern- Business operational hours - 07:00am - 23:00 - Monday to Sunday- Between 11am - 3pm starts- Working 5 days out of 7 days ( Over Monday to Sunday period )- Weekend Working - Maximum 2 weekend days over an 8 week period- Late working - 50% post 8pm working- Notice period - You will know what your shift pattern is 8 weeks in advanceFor Example of how a 4 week shift rotation could work please see below -Week 1 : Mon - OFF, Tue - 15:00 - 23:00, Wed - 15:00 - 23:00, Thurs - 15:00 - 23:00, Fri 15:00 - 23:00, Sat 15:00 - 23:00, Sun - OFFWeek 2 : Mon - 12:00 - 20:00, Tues - 12:00 - 20:00, Wed - 12:00 - 20:00, Thurs - 12:00 - 20:00, Fri - 12:00 - 20:00, Sat - OFF, Sun - OFFWeek 3 : Mon - 14:00 - 10:00, Tues - 14:00 - 10:00, Wed - 14:00 - 10:00, Thurs - 14:00 - 10:00, Fri - 14:00 - 10:00, Sat - OFF, Sun - OFFWeek 4 : Mon - 12:00 - 20:00, Tues - 12:00 - 20:00, Wed - 12:00 - 20:00, Thurs - 12:00 - 20:00, Fri - 12:00 - 20:00, Sat - OFF, Sun OFFKEY RESPONSIBILITIES:- Business area - Retail Community Banking- Telephony role - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.- Promote alternative delivery channels such as Internet Banking ensuring that all customers are aware and have full access to the bank's complete range of services.- Take ownership of customer problems solving them at first point of contact and escalate when required.- Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.- Mostly inbound but sometimes outbound is necessary to call people back.- Promote alternative delivery channels such as Internet Banking and other banking- Maintain a good understanding of Bank's products and services- Administration work - Sending emails, Processing work, updating in-house systems and aftercare work.- Working in a team environment in an open plan office.EXPERIENCE REQUIRED:- Experience working in a Customer Service environment either over the phone or face to face- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels- Customer focused and a proven track record in delivering excellent customer service- Computer Literate - Confident in navigating your way around different systems- Understanding and Interpreting Data at a basic level on inhouse systems- Flexible, Adaptable and able to adapt to changes- Team work - Ability to work independently and also as part of a team- Can do attitude and willing to learn- Positive manner and able to adapt to changeWHAT'S IN IT FOR YOU?- Excellent training - 4 - 6 weeks induction training- Great rate of pay - Increase after 6 months based on performance- Flex Cash Bonus after 12 weeks- Monthly Pay- Overtime available once competent in the role- Potential to go permanent- Career DevelopmentIf you are successful must be able to pass vetting checks which include a CREDIT CHECK and DISCLOSURE SCOTLAND check.If you are interested please apply ASAP with your up to date CV if you have the required skills and experience we will give you a call to go over the process in more detail