16000.00 - 20000.00 GBP Annual
03 Mar 2021
16 Mar 2021
Contract Type
Full Time
We take the wellbeing of our staff and stakeholders seriously. During the Covid-19 pandemic, Security Monitoring Centre continues to ensure that our customer premises, assets and people remain safe and secure. Every Security Monitoring Centre employee will work within government guidelines to minimize interaction and maintain social distancing, on our own premises and beyond. To that end, our talent acquisition team and hiring managers will utilize phone and video interviewing to ensure candidates remain safe whilst receiving the best possible interview experience.

Security Monitoring Centre now has an opportunity for a Security Alarm Service Administrator in Nottingham. The main goal of this role is to provide administrative support to enable to the smooth and effective running of the False Alarm Management Process whist providing excellent customer service to internal and external customers.

What will I be doing as an administrator?

Respond to Police, branch and customer queries efficiently, being the first point of contact and taking full ownership of all queries
Process customer, engineer and police force documents accurately and in line with service levels
Manage the unique reference number (URN) lifecycle in line with police notifications
Proactively manage false alarms in line with National Security Inspectorate (NSI) requirements
Maintain and update internal databases with URN levels and customer data
Carry out auditing activities to ensure adherence to regulations and process

To be successful in this role you will:

Have previous customer service experience in a high-volume role, national role
Possess excellent communication and interpersonal skills

Have strong IT skills across Word, Excel, PowerPoint, Outlook, and with online databases
Have a good general background in administration
Experience within the Security industry is preferred, but not essential

What can we offer you?

Salary up to GBP20,000
22 days holidays plus bank holidays, plus option to purchase additional days
Generous pension scheme
Employee scholarship scheme
Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

SMC Monitoring Group (a Carrier company) is made up of four of the UK's leading security businesses; Custodian Monitoring Services, Remote Video Response, Visual Verification and Mentor Business Systems.

Combined, these businesses have over 70 years' experience in developing technology and training our people. Additionally, as part of the global Carrier Group, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.

We welcome applications from talented Customer Service Agent, Customer Service Advisor, Customer Service Representative, Call Centre Advisors, CCTV Agents, CCTV Operators, Call Centre Agents and Customer Service professionals who live within a commutable distance of Nottingham.