Customer Service Advisor
- Recruiter
- Confidential
- Location
- Stoke-on-Trent
- Salary
- Competitive
- Posted
- 03 Mar 2021
- Closes
- 04 Mar 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
We are recruiting for a Temporary Customer Service Advisor for our client based in Stoke-on-Trent.
This is a great opportunity to support the sales team, by fielding calls and acting as the first point of contact for the department.
Your Role and Responsibilities:
* Taking inbound calls and acting as the first point of contact for all inquiries re new orders, a status update on orders, new client details
* This is a busy department, with a high volume of calls circa 100/150 per day
* Route cause the call and redirect the inquiry through to the relevant person or department for actions to be taken
* Record the outcome of the call in the central database for future reporting and trend analyst
We are looking for candidates who have worked in a similar environment, who possess an excellent telephone manner and proficient in data capture/entry, and happy to talk to customers.
This role is to start immediately and will be based on an initial 1-month contract with a strong possibility to be extended.
Hours: 10.00 am - 6.30 pm (Monday - Friday)
This is a great opportunity to support the sales team, by fielding calls and acting as the first point of contact for the department.
Your Role and Responsibilities:
* Taking inbound calls and acting as the first point of contact for all inquiries re new orders, a status update on orders, new client details
* This is a busy department, with a high volume of calls circa 100/150 per day
* Route cause the call and redirect the inquiry through to the relevant person or department for actions to be taken
* Record the outcome of the call in the central database for future reporting and trend analyst
We are looking for candidates who have worked in a similar environment, who possess an excellent telephone manner and proficient in data capture/entry, and happy to talk to customers.
This role is to start immediately and will be based on an initial 1-month contract with a strong possibility to be extended.
Hours: 10.00 am - 6.30 pm (Monday - Friday)