Customer Collections Advisor (Credit Control / Debt Recovery)

23000.00 - 24000.00 GBP Annual
03 Mar 2021
04 Mar 2021
Contract Type
Full Time
Customer Collections Advisor (Credit Control / Debt Recovery)
Location: Chesterfield, Derbyshire
Salary: GBP23,000 - GBP24,000 per annum
Hours: Full Time (37.5 hours p/w, Mon - Fri, 08:45 - 17:00)
Contract: Permanent
Expiry Date: 17th February 2021
The Company:
Our client is a Natural Gas supplier growing at pace within the SME energy market. Renowned for excellence in delivering value and a high-quality service, they pride themselves on going above and beyond for their customers
The Position:
They have an opportunity for a Customer Service / Collections Advisor to join the team on a permanent basis to provide an excellent service to their customers to achieve a right first time experience.
You will deal with a variety of inbound queries via telephone, email and the portal along with supporting collections and aged debt recovery activities through outbound contact. You will also support wider operational activities including onboarding, meter readings billing and payments along with other aspects of the customer lifecycle management.
What are they looking for?
* Experienced in customer service and general operational activity
* Experience in collections activity, late payments and early debt collections
* Confident dealing with customers, colleagues and partners in all situations
* Experience with the UK Gas and Elec industry (desirable, but not essential)
* Verbally and numerically competent, with strong communication skills
* Able to work with technical situations and understand complex issues
* Ability to work with different systems and processes, and liaise with different departments
Why Should You Apply?
Opportunity to work within a friendly, supportive team - both in your department and the wider business
Training and development, as well as exposure to our client's International subsidiaries
Excellent employee benefits
25 days annual leave plus bank holidays and a 6% employer pension contribution, both increasing with length of service, as well as a discretionary annual bonus based on business and individual performance. You'll also have access to private medical insurance and dental cover, a life assurance scheme and an employee assistance programme.
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