Drive Thru Manager

23000.00 - 25000.00 GBP Annual
03 Mar 2021
04 Mar 2021
Contract Type
Full Time
Drive Thru Manager, Up to GBP25k, Glasgow
Our client is one of Scotland's largest family owned retail bakeries who are currently undergoing a period of expansion. They are seeking experienced Managers with Drive-Thru experience to work at one of their new, flagship stores.
Why this role matters
This is an opportunity to support a fast-paced drive thru operation, where our client provides great tasting affordable products to their customers daily.
And the 3 keys to success in this role are;
1. Driving sales by offering great service and a well-presented drive thru, with full availability of products for our customers at all times of the day.
2. Ensuring excellent customer service, by coaching and training the team to put a friendly, courteous and helpful attitude towards our customers with every interaction.
3. Ability to manage stock and control costs, whilst working within a fast-paced environment.
You will provide value to our clients customers by being reliable, trustworthy and positive to every customer and team member, making every moment special. Your customers and colleagues will feel every moment with you is special and will remember the positive impact that you have every day.
You will be tasked with the following responsibilities;
?? Managing and developing your team to ensure consistent delivery of all company operational standards within budget
?? Ensure excellent and timely customer service
?? Develop your colleague through training to enable appropriate progression through career opportunities within the company
?? Ensure compliance in all areas of legal diligence, health & safety procedures and legislation
?? Driving a profitable sales culture
?? Lead strongly to maintain high standards of discipline, attitude, integrity, appearance, punctuality and customer/ colleague relations
?? Ensuring the accurate scheduling of colleague for efficient trading
?? Ensure all new starters attend the full induction within first month of employment
?? Ensure all relevant reviews on all new employees within the trial period and appropriate performance management reviews on all other colleague within your drive thru
?? Ensure that all colleagues are fully aware of their responsibilities re food hygiene according to company policy and legislation
?? Maintain excellent standards in the drive thru including property, equipment, fixtures and fittings. Taking responsibility for reporting any issues or defects
?? Ensure that company cash and security regulations are always adhered to
?? Ensure that all legal requirements are met.
?? Ensuring a high quality of product is on sale for our customers
?? Maintain stock rotation procedures to maximise product freshness
?? Ensure all colleague and statutory documents updated and visible where required
?? Encourage all colleague to voice and forward ideas to better our business
?? Supporting with recruitment procedures as required
?? Maintaining excellent relationships within the communities that we operate
This role commutable from Glasgow, East Kilbride, Pollok, Hillington, Dumbarton, Paisley, Barrhead, Partick, Renfrew, Clydebank

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