ITIL Change Management Analyst/ITIL Analyst

Recruiter
Global Technology Solutions Ltd
Location
Peterborough
Salary
12.00 - 13.00 GBP Hourly
Posted
03 Mar 2021
Closes
07 Mar 2021
Sectors
Accountancy
Contract Type
Contract
Hours
Full Time

ITIL Change Management Analyst/ITIL Analyst

An exciting opportunity has arisen for a Change Management Analyst to join well established blue chip organisation, initially working from home due to COVID but the role will be back in the offices in Peterborough a couple of days a week once restrictions are lifted in the summer so applicants must live a reasonable commutable distance.

As a Change Management Analyst you will be responsible for managing change within the ITIL framework, this would also suit a ITIL analyst/Service Desk analyst with a background in ITIL looking to move into a change role

*Day to day administration of changes and releases, maintaining an accurate record of all related activity

*Accountable for the review of Change Requests, checking for compliance against defined processes and running the Change Advisory Board (CAB) for progression or rejection of the change.

*Internal process development and improvement to maintain best practices and enable delivery of the required service levels

*Work closely with internal and external stakeholders to ensure the quality of service and adherence to contractual obligations

*Create and submit weekly and monthly SLA performance and activity reporting

*To oversee the creation and submission of Post Implementation Reviews with appropriate follow on actions.

*Identify improvement opportunities to reduce failed and unauthorised changes and attain a high level of successful completion

As a Change Management Analyst you will have the following:

KNOWLEDGE AND EXPERIENCE

*ITIL v3 Foundation certified or demonstrable understanding of Service Management methodologies and best practice (essential)

*Innovative thinking, in terms of service quality and improvements within the boundaries of our clients limits (resource, budgetary, legal etc.)

*Previously used an ITSM tool and a document repository (eg SharePoint)

*Ability to produce analytical and performance reporting for customer consumption

*An understanding of all of the Service Delivery departmental operations, systems, processes and structure

*Previous experience in owning or contributing to key business processes

*Experience of running, or being present at, a Change Advisory Board meeting

As a Change Management Analyst you will:
*Have excellent organisational, analytical and problem solving skills

*Be passionate, professional, with a proactive and a 'can-do' attitude at all times

*Be confident in liaising with internal and external customers at all levels on a one-to-one and group basis

*Perform to high standards whilst working under pressure and to deadlines

*Have good time management skills in order to fulfil workload and meet customer SLA's

*Have learning Based agility

*Have good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly

So if you are Change Management Analyst looking for your next exciting contract please apply now.

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