Planning Analyst

Recruiter
Confidential
Location
Derby
Salary
20000.00 - 22300.00 GBP Annual + Attractive benefits package
Posted
24 Feb 2021
Closes
24 Mar 2021
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Role: Planning Analyst

Salary: GBP20,000-GBP22300

Location: Derby

Harper Recruitment group are working in partnership with a leading health care provider with over 700 employees, due to an exciting period of growth they have a number of opportunities to join their Workforce Management Team.

You will be IT Savvy and an Excel expert responsible for the scheduling and planning of all shifts & work patterns within the contact centre.

What will the role involve?

Schedule design
Upkeep & maintenance of the workforce management systems
Ensuring all systems are optimised and accurate
Identifying overtime opportunities
Making any required manual adjustments
Flagging issues to operations such as agent requirements and SLA predictions
Contributing to regular data and insight production
Workforce MI productionEssential criteria:

Proven Resource & Planning experience
Confident with Excel and IT packages
Excellent knowledge of contact centre WFM systems
Excellent communicator - confident to interact at all levels
Forward thinking problem solverThis truly is a unique opportunity to join an expanding business with the opportunity for a long-term rewarding career, please submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future

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