Client Experience Officer – 12 Month Contract

Money Advice Trust
Salary of circa £32,500 per annum
23 Feb 2021
08 Mar 2021
Contract Type
Full Time

Client Experience Officer – 12 Month Contract
Home Based (with some travel to our Birmingham/London sites)

Are you passionate about giving clients the best experience possible? Looking for an exciting role where you can gain experience in the charity sector and make a difference? If so, we want to hear from you.

About Us

Money Advice Trust provides free information, advice and resources to help people successfully manage their finances. With demand for money advice consistently outstripping supply, finding more efficient ways of helping people is at the heart of our work.

Every day, our Money Advisers make a huge difference by supporting people in difficult circumstances as part of our National Debtline and Business Debtline services. These services offer practical self-help – empowering people in debt to speak to creditors directly and put solutions in place to resolve their debt problems.

We’re currently looking for a Client Experience Officer to join our friendly team on a 12 month fixed-term contract. This role will initially be home based and will move to some office-based days later in 2021.

The Benefits

- Salary of circa £32,500 per annum
- Generous pension
- Death in Service
- A range of health and wellbeing benefits
- Money saving initiatives
- Rewards for working in line with our values
- 29 days’ annual leave
- One duvet day per quarter that can be taken at short notice (taken out of leave allowance)
- The option to buy/sell leave

This is a brilliant opportunity to work with a like-minded team to deliver the best client experience possible and ensure that our advice services are accessible and continue to make an impact.

You will have the chance to help elevate our existing offering and support us to empower people across the country to take the steps they need to tackle their debt.

At Money Advice Trust, we’re balanced, supportive and innovative. We are passionate about doing the best for the people we help. If you want to help shape a service that transforms lives, we want to hear from you.

The Role

As a Client Experience Officer, you will ensure that a great end-to-end experience is delivered to all customers using our National Debtline and Business Debtline services.

Reporting to the Client Experience Manager, you will play an essential role in keeping clients engaged at each stage of their debt advice journey. You will help to produce accurate client journeys through our omni-channel offering, recommending improvements and proactively driving these forwards.

About You

To join us as a Client Experience Officer, you will need:

- A significant understanding and experience of multi-channel client experience planning and delivery
- A degree (or equivalent)
- To be adaptable and able to multi-task
- Excellent written and verbal communication skills
- The ability to work with a high level of accuracy

Ideally, you will also have a background in aspects of behavioural insight and client or customer experience.

Other organisations may call this role Customer Experience Officer, Client Experience Specialist, Client Experience Executive, Customer Experience Co-ordinator, or Client Journey Co-ordinator.

The closing date for applications is the 8th March 2021. Interviews are scheduled to be held the week commencing the 15th March 2021 via Microsoft Teams.

Webrecruit and Money Advice Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

So, if you’re seeking your next challenge as a Client Experience Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.