Bilingual IT Service Desk Agent (German & English)

Recruiter
Confidential
Location
Farnborough
Salary
Competitive
Posted
22 Feb 2021
Closes
22 Mar 2021
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
Bilingual IT Service Desk Agent (German & English)

Bilingual IT Service Desk Agent (German & English) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a Bilingual IT Service Desk Agent (German & English) to join them on a permanent basis in their Farnborough office.

As the IT Service Desk Agent, you will be providing support to German and English customers, providing support on all IT-supported software and hardware and mobile communications. Responsible for the management, order and distribution of software, hardware and mobile devices and also for ensuring a high level of customer service for service requests. Requests will be received via phone, email or in person.

What's in it for the Bilingual IT Service Desk Agent (German & English)?

Working for a recognised company with an excellent reputation
Excellent benefits package including contributory pension, Life Cover, income protection and much more
Excellent Salary
Working in a company who invest in their team (including certifications & subscriptions)
Excellent Career Development opportunities
You will be working within industry leading teams and people
Essential Skills for the Bilingual IT Service Desk Agent (German & English):

Eligible for SC clearance
Fluent in German and English, to a technical level
Previous experience of working in a busy German speaking Service Desk environment
Hold or be working towards CompTIA A+ qualification
Support experience of Win 10 & iOS Operating Systems, Office 365 and Microsoft Office 2016
Experience of working to defined service levels
Strong customer service skills both via telephone and face to face
IT knowledge
Knowledge of ITIL

Desirable Skills for the Bilingual IT Service Desk Agent (German & English):

Knowledge of Active Directory
Understand Networking
ITIL Foundation V4 certification

If you have the essential skills, keen to work as an Bilingual IT Service Desk Agent (German & English) and wanting to work for a company who invest in their technology and staff, then please apply via the link.

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