Key Account Manager
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- Competitive
- Posted
- 15 Feb 2021
- Closes
- 15 Mar 2021
- Sectors
- Sales, Sales Account Manager
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting position available for a Key Account Manager working for a thriving Technology company based in Cambridge. The company are a leading developer of Industrial Inkjet Software, Drive Electronics, Components and Systems. Their products drive thousands of Printheads and Scanning Systems all over the world. Joining the company at this time offers a thrilling opportunity to be part of a thriving Business with a unique working environment. Initially, this role will be working from home and will include working in the office, in Cambridge more often possibly once or twice a fortnight.
The purpose of this role is to develop a portfolio of customers by understanding fully their requirements, gaining trust and forging strong relationships to ensure they do not turn to the competition with their requirements. Identifying needs and requirements to promote the company's solutions and achieve mutual satisfaction with the main objective to create advocates. Act as the voice of the customer within the organisation co-ordinating and negotiating to ensure the needs of the customer are fully represented. Contribute to growing the business to achieve long-term success by growing and developing the existing client base maximising sales opportunities and working to achieve sales targets.
Duties and responsibilities will include
* Monitoring the day-to-day performance of each account within a portfolio
* Engage with new clients and take care of their account moving forward
* Acquire a thorough understanding of the customer's needs/ requirements and align solutions and proposals to meet their needs
* Develop a trusted advisor status relationship with key accounts, customer stakeholders and executive sponsors
* Provide an internal source of information on the account, understanding the clients markets, business strategy, culture and sensitivities and drives for success
* Develop account plans to maintain and improve revenue and identify any risks and mitigating actions. Negotiate and prepare quotations for company products and services
* Ensure customers are kept appraised of new product information and updates as well as providing any end-of-life or obsolescence
* Ensure that all client information including up to date contact list is all noted on the CRM system. Making sure to keep this system up to date as a single source of the truth for customer insight
* Reporting all information on the Customer Metrics to ensure complete customer satisfaction and advocacy
* Develop a deep understanding of company products and services and make sure to keep up to date with these moving forward
* Serve as the link between company and key customers
* Be aware of the technical support ticket traffic for each account and work alongside the support team to identify opportunities to assist them or ensure escalated as necessary to drive resolutions
* Act as a point of knowledge throughout the business and share information regarding and business changes and also trends within the marketplace including competitor activity
* Review support activity to maintain appropriate support agreements
* Oversee the customer account, including negotiating contracts and agreements to optimise profit as well as the operational aspects of orders, returns and support activity
* Resolve any issues and problems faced by customers and deal with complaints to maintain trust
* Proactively contacting customers to maintain a consistent high-level of service delivery, whilst identifying further new business customers
* Forecast and track key account metrics i.e. Customer Satisfaction, Performance Delivery and Support Activity
In order to be considered for this role, we require a proven Account Manager who ideally has some kind of technical/ engineering background in order to quickly gain an understanding for the company's products and the technologies they use. Previous experience within sales/ customer support role would also be highly advantageous. Other skills and attributes required are:
* Ideally you will be educated to degree level within an relevant engineering subject
* Experience managing key accounts and relationships
* Delivering client focussed solutions to meet the needs of the customer
* Outstanding communication, negotiation, listening and questioning skills
* A strong team player who has the ability to also work autonomously as required
* The vision to understand customer needs and translate them into practical solutions
* A high level of attention to detail and solid proposal writing skills
* Familiar with CRM systems ideally Salesforce
In terms of the right person for the role; this role would suit a candidate who is seeking a busy and fulfilling role who is capable of building relationships and loves engaging with clients to work together towards a solution.
A competitive salary and excellent benefits are also offered with this interesting role.
Due to the high volume of CVs we receive on a daily basis unfortunately we are unable to provide specific feedback on each application. If you have not been contacted after two weeks from the date of your application unfortunately you may have been unsuccessful. We strive to deliver an excellent service to all of our candidates and as such, should you wish to discover the reason you may have been unsuccessful please don't hesitate to get in touch with us via email to request specific feedback on your application.
Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
Find us on Facebook, LinkedIn (Horizon Search & Selection Ltd) and Twitter as well as Instagram to hear about all of our latest jobs as well as company and industry company news
The purpose of this role is to develop a portfolio of customers by understanding fully their requirements, gaining trust and forging strong relationships to ensure they do not turn to the competition with their requirements. Identifying needs and requirements to promote the company's solutions and achieve mutual satisfaction with the main objective to create advocates. Act as the voice of the customer within the organisation co-ordinating and negotiating to ensure the needs of the customer are fully represented. Contribute to growing the business to achieve long-term success by growing and developing the existing client base maximising sales opportunities and working to achieve sales targets.
Duties and responsibilities will include
* Monitoring the day-to-day performance of each account within a portfolio
* Engage with new clients and take care of their account moving forward
* Acquire a thorough understanding of the customer's needs/ requirements and align solutions and proposals to meet their needs
* Develop a trusted advisor status relationship with key accounts, customer stakeholders and executive sponsors
* Provide an internal source of information on the account, understanding the clients markets, business strategy, culture and sensitivities and drives for success
* Develop account plans to maintain and improve revenue and identify any risks and mitigating actions. Negotiate and prepare quotations for company products and services
* Ensure customers are kept appraised of new product information and updates as well as providing any end-of-life or obsolescence
* Ensure that all client information including up to date contact list is all noted on the CRM system. Making sure to keep this system up to date as a single source of the truth for customer insight
* Reporting all information on the Customer Metrics to ensure complete customer satisfaction and advocacy
* Develop a deep understanding of company products and services and make sure to keep up to date with these moving forward
* Serve as the link between company and key customers
* Be aware of the technical support ticket traffic for each account and work alongside the support team to identify opportunities to assist them or ensure escalated as necessary to drive resolutions
* Act as a point of knowledge throughout the business and share information regarding and business changes and also trends within the marketplace including competitor activity
* Review support activity to maintain appropriate support agreements
* Oversee the customer account, including negotiating contracts and agreements to optimise profit as well as the operational aspects of orders, returns and support activity
* Resolve any issues and problems faced by customers and deal with complaints to maintain trust
* Proactively contacting customers to maintain a consistent high-level of service delivery, whilst identifying further new business customers
* Forecast and track key account metrics i.e. Customer Satisfaction, Performance Delivery and Support Activity
In order to be considered for this role, we require a proven Account Manager who ideally has some kind of technical/ engineering background in order to quickly gain an understanding for the company's products and the technologies they use. Previous experience within sales/ customer support role would also be highly advantageous. Other skills and attributes required are:
* Ideally you will be educated to degree level within an relevant engineering subject
* Experience managing key accounts and relationships
* Delivering client focussed solutions to meet the needs of the customer
* Outstanding communication, negotiation, listening and questioning skills
* A strong team player who has the ability to also work autonomously as required
* The vision to understand customer needs and translate them into practical solutions
* A high level of attention to detail and solid proposal writing skills
* Familiar with CRM systems ideally Salesforce
In terms of the right person for the role; this role would suit a candidate who is seeking a busy and fulfilling role who is capable of building relationships and loves engaging with clients to work together towards a solution.
A competitive salary and excellent benefits are also offered with this interesting role.
Due to the high volume of CVs we receive on a daily basis unfortunately we are unable to provide specific feedback on each application. If you have not been contacted after two weeks from the date of your application unfortunately you may have been unsuccessful. We strive to deliver an excellent service to all of our candidates and as such, should you wish to discover the reason you may have been unsuccessful please don't hesitate to get in touch with us via email to request specific feedback on your application.
Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
Find us on Facebook, LinkedIn (Horizon Search & Selection Ltd) and Twitter as well as Instagram to hear about all of our latest jobs as well as company and industry company news