Capacity Manager

Capacity Manager - Inverness, Scottish Highlands
Salary - Circa GBP45,000

We are currently looking for a Capacity Manager to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. Working as part of the Service Management this role will encompass the overseeing of change management staff managing the life cycle of changes.

As Capacity Manager, you will act as the owner of the Capacity Management, Availability & Demand Processes and oversee the delivery of these, contributing to the efficient and effective running of all related activity.

Key Responsibilities
*Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
*Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
*Ensure that stakeholder resources are appropriately identified and coached.
*Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
*Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
*Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
*Develop and propose scenarios for addressing capacity constraints and define associated costs, risks and benefits of each.
*Ensures high quality reports are produced and manages associated management actions
*Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
*Adherence to Availability & Capacity Management Policies, Guidelines and Process
*Builds and maintains effective working relationships with Customers and Suppliers
*Leads operational and management oriented meetings
*Provides feeds into the Continuous Service Improvement process where appropriate

Key Skills
*Quality documentation and report writing ability (experience with reporting tools)
*General management skills (time management, communication skills and staff management)
*Experience of managing meetings and facilitation skills
*Experience of working with 3rd parties
*knowledge of desktop products, procurement and operational delivery of services.
*Knowledge of the use of ServiceNow would be desirable, but not essential

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate GBP1 to The Born Free Foundation (charity no. ).