Relationship Manager (Fluent in Japanese)

Recruiter
Confidential
Location
Reading
Salary
120.00 - 150.00 GBP Daily
Posted
22 Feb 2021
Closes
22 Mar 2021
Sectors
Multi lingual
Contract Type
Contract
Hours
Full Time
Our client, one of the largest Technology companies across the globe are currently seeking a Relationship Manager to join their team on an 18 month contract. The role will be based remotely at present and will then transition back into their office based in Reading, Berkshire.

The Relationship Manager role is part of the CMET Execution Team and will assist with managing CritSit situations across all technologies. The primary focus is to meet customer needs by effectively managing internal and external resources and managing communication across all the parties involved in a CritSit. The Execution Team provides 24x7, 365 days a year business and after-hours coverage, identifying internal failings and driving positive change. Given the nature of the business, this position does require flexibility to work outside of standard business hours, including off business hours, weekends and public holidays.

Responsibilities:

Managing Premier Customers' and Partners' Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed.
Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
Delivering a high-quality customer and partner experience through timely and effective resolution of customer's issues in the quickest way possible.
Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours
Pursuing proactive actions to help prevent future issue.
Leading project and working group to improve process and tools.
Establishing/Maintain Relationships
Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
Actively participating on projects initiatives owned by CMET
Providing CritSit reporting to allow businesses to make better decisions.Requirements:

Proficiency in spoken and written English and Japanese is required.
Candidates with Service delivery experience would be preferred.
Ability to work non-standard hours, weekends and public holidays is required.
Exceptional organizational skills to manage effective escalation within different Microsoft departments.
Problem solving skills required.
Advanced technical understanding of the Microsoft products and technologies
Computer/Technical skills. (Windows, Office, etc)If the role is of interest, please apply accompanied with a copy of your CV and one of our consultants shall be in contact in due course.

Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

More searches like this