Indoor Account Manager - Express Parcels

23000.00 - 25000.00 GBP Annual + Commission, pension
16 Feb 2021
16 Mar 2021
Contract Type
Full Time
An exciting new role as an INDOOR ACCOUNT MANAGER has arisen to work for a rapidly expanding Express Parcels delivery company based in Nottingham.

The role as INDOOR ACCOUNT MANAGER will involve managing a portfolio of established SME express parcels accounts. In conjunction with a team of External Key Account Managers, the successful individual will manage the accounts in terms of retention, dealing with issues, rate reviews etc, but also be expected to grow these accounts by upselling and cross selling of other products.

The role based in the busy Nottingham depot, will work in an indoor team of 4, with plenty of room to grow and support a large network of Account Managers

To apply for the role you MUST have previous experience working within an Express Parcels, Pallets, Freight Forwarding or some related Transport and Logistics industry.

Overall Purpose of role:
- Build close and effective working relationships with a network of contacts within the customer base via telephone
- Ensure revenue and profit opportunities are maximised
- Sell in rate increases as and when necessary
- Identify and close additional revenue opportunities with the customer base via telephone
- Develop a strong working relationship with internal colleagues
- Build/Manage & Maintain an ongoing call cycle of existing customers

Main responsibilities:
- Create a sustainable network of contacts and key individuals within the existing customer base
- Achieve and exceed productivity targets in line with company policies
- Work with senior colleagues to develop action plans in line with strategic objectives for existing customers
- Provide a key role in the implementation of organic revenue
- To manage customer relationships by demonstrating value through regular service performance reports as required
- Manage call cycles in order to ensure customers' demands are met and any additional revenue opportunities are identified
- To manage customer trade against profile
- To demonstrate strong knowledge of the Parcels Industry and all our clients products
- To take ownership of any rate increases
- Submit accurate and timely activity reports
- Attend scheduled sales meetings

Knowledge, Skill and experience:
- Experience within either Parcels /Pallets /Logistics/Supply Chain industry
- Ability to converse at all levels
- Detailed understanding of how to create value within relationships
- Proven track record of quality organic revenue generation
- Excellent presentation and communication skills
- Problem solving abilities; able to facilitate discussions
- Able to travel within the network and able to work with the minimum of supervision
- Microsoft skills i.e. Excel, Word, Email, Access & PowerPoint

- Profit growth within their customer base
- Retention and growth of all customers where applicable within their customer base
- Achievement of Rate Increase Targets
- Support Credit Control when required to minimise Debtor Days
- Various KPIs such as call volumes or similar set out within a Monthly/Quarterly 1-2-1 framework

Personal Specifications:
- Confidence and an ability to empathize with customers at all levels.
- Able to work both alone and as part of a team.
- Consistent drive and energy, positive attitude.
- Flexible and dynamic work ethic