Part Time Norwegian Speaking Customer Service Advisor

15 Feb 2021
15 Mar 2021
Multi lingual
Contract Type
Full Time
Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our unit in Liverpool we are looking for experienced Customer Services Associates to join one of our existing campaigns. Working hours are Monday to Friday 16:00 - 20:00

Your responsibilities:

Providing professional first line technical advice, guidance and support to the customer on a variety of products
Handling all customer interaction in a prompt, friendly and professional manner
Obtaining and evaluating all relevant information to handle product and service inquiries
Diagnosing and resolving first line technical issues
Understanding the customer requirements
Advising customers on the best services available
Responding to customer requirements, resolving customer queries and complaints
Build rapport with the customers
Capture, maintain and ensure quality of customer data.
Contributing to the overall performance of the team
Deliver and maintain both individual and team targets

What distinguishes you?

Experience of working in a customer contact centre environment
Excellent verbal and written communication skills in English and Norwegian
Previous experience of providing technical advice support to customers
A passion for delivering first class customer service
Proven record of providing internal and external customer service
Self-motivated and driven to succeed
Team Player
Technically savvy - a good understanding of the internet and smartphones and applications would be an advantage
IT literate and good PC skills
The commitment to work towards individual and team goals
Part time hours 16:00 - 20:00

Shift Operational Hours:

Monday - Friday: (Apply online only)

Part-time positions available

This assignment is temporary ongoing

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