Customer Care Coordinator

Recruiter
Confidential
Location
Durham
Salary
23500.00 - 26000.00 GBP Annual
Posted
15 Feb 2021
Closes
15 Mar 2021
Contract Type
Permanent
Hours
Full Time
Are you an experienced Customer Care Coordinator? Do you have experience working within the KBB Industry?

Baltic Recruitment are currently recruiting for a Permanent Customer Care Coordinator, working for a highly reputable client based in Newton Aycliffe. Our client has an exciting opportunity for a proactive and highly motivated, customer focused Customer Care Co-ordinator to join their growing team. Coordinating the customer's journey from order placement to project closure, providing an unrivalled service experience. The role requires an enthusiastic individual, with a 'can-do' attitude to manage multiple projects at any one time. Clearly communicating with both the customer and internal colleagues at every stage.

Customer Care Coordinator Main Duties & Responsibilities:

Taking ownership of the project ensuring information is logged and the appropriate information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.
Placing orders with suppliers and managing suppliers to ensure that all parts are delivered on time to meet the delivery/install date.
Placing orders for extra orders and remedials which also need to be manged to completion.
Monitoring and managing all parts of the project frequently to identify any risks to the successful completion of the project.
Liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.
Ensuring internal and external stakeholders are kept up to date with the status of the project.
Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.
Developing strong working relationships with internal and external customers.
Championing change within the department to continuously improve.Customer Care Coordinator Applicants:

Experience in a customer care coordinator role within a busy office environment
A patient and calm approach with excellent telephone manner
Excellent attention to detail, ability to problem-solve and think on your feet
The ability to take responsibility and be accountable for your actions
Strong organisation and administrative skills and an ability to prioritise tasks in a timely manner
Willing to go the extra mile for every single customer
Self-motivated with a positive approach
Initiate, execute and embrace new methods of work and projects
A quick learner who's flexible and willing to help where needed
Ability to initiate and achieve challenging targets and work under pressure
Able to work on own initiative and manage own workload
Competent in using Microsoft Office; particularly Microsoft Excel
Excellent listening, written and verbal communication and interpersonal skills
Team player
Experience in the management of internal stakeholder relationships
Experience in the kitchen industry
Experience within a supply chain role (Desirable)
Experience with EQ (Desirable)Candidates may also be interested in KBB, Kitchens, Kitchen Manufacturer, Kitchen Installations, Kitchen Installation, Kitchen Manufacturing, Project Coordinator, Project Management, Customer Care Coordinator, Customer Care Co-ordinator, Customer Care, Customer Service Coordinator, Customer Service Co-ordinator