Customer Operations Co-ordinator

25000.00 - 30000.00 GBP Annual
16 Feb 2021
16 Mar 2021
Contract Type
Full Time
Customer Operations Co-ordinator - VR/21883

Our client, a global logistic, freight forwarding & supply chain specialist based in Chelmsford, is looking for a Customer Operations Co-ordinator to join their team.

You will sit on the Asia Imports team and act as first point of contact specifically for these customers and resolves any problems or concerns with the receiving, storing and shipping of goods.

Duties of the Customer Operations Co-ordinator:

Use the most appropriate method of communication when being the first point of contact for key customers
Develop and maintain effective working relationships with key customers to develop more business opportunities
Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met
Liaise with customers to ensure all documents are received within the designated time frame
Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, expected deliveries and any other requirements they may require in a professional manner
Be a focal point for all queries from Key Account Customers
Ensure all reports and KPIs are sent to the Customer in the timeline agreed on their SLA
Ensure all deadlines are met in line with the SLA
Arrange monthly and quarterly review with Customer in line with criteria requested by Customer
Work with the operations team to continually improve processes and business performance
Support changes in the role necessary to take the department and business forward
Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly
Any other duties as required by management for the smooth and efficient operation of the department
Requirements for the Customer Operations Co-ordinator:

Good Customer Service experience within a shipping/forwarding company.

The successful Customer Operations Co-ordinator will receive a salary of GBP25-30k depending on experience.

If you're interested, click apply now, or email our Shipping team on (url removed)