Operations Support Administrator

18000.00 - 22000.00 GBP Annual
22 Feb 2021
22 Mar 2021
Contract Type
Full Time
Role: Operations Support Administrator
Location: Huddersfield but remote working is offered at this time
Salary: up to GBP22K DOE
Hours: Monday to Thursday 9am- 17:30pm Friday 9am-17:00pm
Company: Our client is a UK leading IT and Telecoms company, delivering tailored IT and telecoms solutions to small and large scale businesses.
* Liaise with carriers and suppliers to place orders for all voice and data products
* Utilise various portals for the different products and suppliers.
* Record accurate details on our in house CRM package and billing system.
* Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.
* Liaise with other internal departments to ensure smooth delivery of all services.
Customer Service:
* Answering the telephone and emails and dealing with first-line queries.
* Logging support cases both internally and with external suppliers.
* Keeping the customer fully informed of updates.
Sales Support:
* Assisting sales consultants, account managers and directors with sales quotes and customer requests.
* Producing cost comparisons of telephone bills.
* Up-selling products and services to existing and new customers via the telephone and email, pro-actively as well as re-actively.
* Import Call Data Records on a monthly basis.
* Correct all rejections and raise queries where necessary with suppliers.
* Reconcile supplier bills against customer billing information.
* Create and amend tariff information.
* Produce and manage commission reports for sales people, account managers and agents.
* Produce monthly and ad-hoc reports for company directors, accountant, customers and agents.
* Produce and send bills along with marketing material as and when required.
* Enter all new customer information and amend where necessary.
The successful candidate:
Proven experience of doing a similar role within a Telecommunications company, ideally a minimum of 2 years.
Glu Recruit are an equal opportunities employer