E Commerce Assistant

24000.00 - 26000.00 GBP Annual
17 Feb 2021
17 Mar 2021
Contract Type
Full Time
Are you an E-Commerce expert with a fondness for all things floral? We have an extremely exciting and unique opportunity to join our client as an E-Commerce Assistant on a full-time, permanent basis working in Snetterton, Norfolk.

The Company

The company is a small, rapidly expanding two-person team at present, with the position based in a large warehouse facility containing other teams. The company are a wholesale business to business operation, supplying and selling dried flowers and natural home d??cor. They are small yet driven and dedicated to their work.

The Role

The focus of this role within the company is to be the 'link' between the company and the warehouse provider. You'll be responsible for managing all E-Commerce activity, including entering sales orders, prepping shipping notes, customer services, updating product records, photographing stock, social media management, as well as general administration duties. It's a busy, involved, and fun job working with beautiful products and will be a great opportunity for somebody!

Duties & Responsibilities

* Be the middle person between the company and the warehousing provider; communicating and managing expectations and facilitating smooth operational activities

* Processing sales orders received on both the E-Commerce site and directly (using Unleashed)

* Order processing, preparing shipping notes and ensuring that orders and processed in priority-order

* Customer service: dealing with live chat enquiries, complaints etc. and communicate with the team to find solutions and ensure smooth communications

* Product updates on WooCommerce

* Entering purchase orders onto Unleashed and ensure warehouse team is aware of new arrivals coming into the site

* Photographing new and existing products for E-Commerce and social media

The Person

We are seeking somebody who has 2-5 years minimum experience working in an E-Commerce role, who loves flowers! You'll need to be a skilled communicator and adept at managing expectations and multi-tasking. Ideally, you'll want to be part of a growing, exciting young business and will aim to progress with the company as they grow. This role is office-based but working in a warehousing environment, so applicants must be aware of this and happy to don a high-vis!

Other requirements are as follows:

* A friendly, confident personality

* Excellent IT skills with the ability to get to grips with new systems without fear

* Experience using WooCommerce

* The ability to plan and prioritise your own workload and self-manage

* Somebody who enjoys and thrives off multi-tasking and enjoys the variation this role brings

* Good product photography skills

* Excellent standard of written English with excellent grammar

* Experience in E-Commerce (essential) and process management


This position offers a starting salary of GBP24,000 per annum which will rise to GBP26,000 upon the successful completion of a six-month probationary period.

Due to the high volume of CVs we receive on a daily basis, unfortunately, we are unable to provide specific feedback on each application. If you have not been contacted after two weeks from the date of your application, unfortunately, you may have been unsuccessful. We strive to deliver an excellent service to all of our candidates and as such, should you wish to discover the reason you may have been unsuccessful please don't hesitate to get in touch with us via email to request specific feedback on your application.

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