French Speaking Sales and Service Coordinator

Recruiter
Confidential
Location
Huntingdon
Salary
20000.00 - 23000.00 GBP Annual
Posted
22 Feb 2021
Closes
22 Mar 2021
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
My client based in Huntingdon is currently recruiting for a French Speaking Sales and Service Person to join their team on a full time permanent basis.

You will work closely with purchasing and will be responsible for enquiries, quotations and future orders. The purchasing group provides costings for customer enquiries as well as sourcing and purchasing materials and items for both current and future orders. This sales role is customer focussed providing commercial support on a wide range of issues and includes identification and development of business opportunities. It supports the general activities of the Sales Group and some account management.

Key Responsibilities:

?? Day to day Sales & Service team interface for external customers and internal stakeholders

?? Dealing with and responding to customer queries received by phone, email and website

?? Processing of orders including associated administration and monitoring of their progress to ensure fulfilment of customer requirements

?? Manage customer complaints resolution by identifying and escalating key issues in a timely manner

?? Processing and managing the sales quotation and enquiry process in accordance with pre agreed company policies, including quantity pricing and discounting

?? Follow up of quotations which are issued by the business or by any associate company within the group

?? Working in collaboration and liaising with internal departments to facilitate information flows across teams and with Customers on a wide range of issues

?? Maintain and update sales and customer records on internal database

?? Through contact with customers, the identification and qualification of possible business opportunities and escalating to Sales team

?? Interact with Finance team regarding payment, management of overdue invoices and Customer accounting issues

?? Ensure the adherence to internal Sales processes and procedures is maintained and completed within a timely manner.

?? Answering the phone, transferring calls and taking messages for internal departments

Key Requirements:

?? Must be able to converse fluently in French and English

?? Excellent telephone and listening skills

?? Excellent written and spoken communication skills

?? IT skills -Microsoft Office Outlook, Word, Excel & Sales Force

?? Numerical skills

?? Problem solving skills

?? Product awareness - Stay up-to-date with new products and features

?? Customer & Commercial awareness

?? Accuracy and attention to detail (including checking data accuracy in orders and invoices)

?? An ability to work independently and as a team

?? Be proactive and flexible

If you have the skills and experience listed above please send your CV to (url removed)

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