HR Business Partner

Hours of work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).

About us

Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world-class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging. At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encourage to engage, to learn and to flourish. Significant in-house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

The Role

Overview

Actively supporting the HR team to successfully implement the Company’s People Strategy and provide a proactive and commercially focussed generalist HR service that underpin the operation and support business success.

Key Outputs

General HR

• Act in a commercially focused business-partnering capacity with senior managers to support people centred initiatives across the business, ensuring compliance with UK Employment Law and identify opportunities for advancement.
• Support operational managers in all areas of employee relations, providing robust pragmatic advice to ensure wherever possible.
• Monitor and review all HR practices, policies, procedures, processes and documentation to ensure they are in line with UK Employment Law, making recommendations for change as appropriate.
• Confidently conduct HR specific training sessions and 1-2-1 coaching to upskill current and new managers regarding their HR responsibilities.
• Accurately deliver an advisory service to employees for all employment related issues.
• Delivery of strategic projects to implement the People Strategy, positioning the Company as an employer of choice within the region.
• Produce Management Information as requested on key HR metrics.
• Organise and deliver inductions to new employees.

Recruitment

• Lead the design, development and maintenance of the Company’s recruitment processes.
• Manage the recruitment process for senior hires, including sourcing appropriate candidates for the roles.
• Monitor and lead on cost management of the recruitment process.

Other

• Ad-hoc duties as and when required by the business.

The Person

Overview

An experienced and commercially focussed individual who takes a pragmatic approach ensuring HR best practice and alignment with business objectives.

A robust and tenacious individual who can appropriately influence at all levels and challenge appropriately to ensure the best outcome for the employee and the Company.

Skills & Experience

Essential

• Qualitative experience operating in HR generalist role at a similar level.
• Qualitative experience of leading recruitment activity.
• High attention to detail.
• Excellent administrative and organisational skills.
• Strong communication and influencing skills.
• Fully conversant with the full Microsoft Office suite with particular skill in the use of Excel.

Desirable

• Previous experience in a financial services/professional services organisation.
• Previous experience in a contact centre environment.
• Training and facilitation skills.

Qualifications

Essential

• CIPD qualified
• English and mathematics "A" level or equivalent