Operations Manager (Pensions)

Newcastle Upon Tyne
19 Feb 2021
19 Mar 2021
Contract Type
Full Time
Our client based in Newcastle is recruiting for an Operations Manager with experience in the UK pensions industry.

Please only apply if you have experience in Pensions Administration including extensive experience in DC/DB Pensions schemes. This must be evident in your application.

The role

Your role will be to assist the Regional Operations Manager in developing the administration and payroll teams. You will provide full time management of the teams, with a particular focus on aspects such as commercial, people, client and process development.

You will need to have gained previous pensions administration experience of Defined Benefit (DB) and Defined Contribution (DC) schemes including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals and pension increases.

Job purpose summary

Your role will be to assist the Regional Operations Manager in developing the administration and payroll team(s) in our Newcastle office.

Reporting to the Regional Operations Manager and being a key member of his/her management team, you will be actively involved in the management and delivery of our pension administration and payroll services across the whole business. Specific objectives are to seek to optimise the balance between 3 overall aims:

Quality - delivering an industry leading quality service
Profit - running an efficient and profitable operation
Long term sustainability - investing in our clients, people and system
Contribute to maintaining the high-quality standards required within the company, and seek continually to enhance the quality long term sustainability of the services provided to our clients across the business.
Manage and continually develop the pension's administration and payroll capability by demonstrating positive leadership skills and actively mentoring Administration Managers and Payroll Managers when required.
Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources.
Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, and ensure that profit is delivered.
Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders.
Conduct client assignments such as trustee secretarial appointments, project work, client relationship management etc.Job Requirements

Already an experienced and successful pension professional, you will have a strong track record in managing, developing and delivering pensions administration services.
The successful candidate must be able to demonstrate a very thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme.
Previous pensions administration experience of both Defined Benefit (DB) and Defined Contributions (DC) schemes is required. Previous experience of payroll services is not essential, but is desirable.
Proven experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches and subsequent client negotiations.
Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards.
Previous line management experience is required, including appraisal process, HR issue management, performance management and recruitment related activities.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.Training, education & qualification

Educated to a minimum of A Level or Degree or equivalent standard.
Ideally a minimum of three C grades or above at A Level or equivalent qualification.
Strong Maths and English GCSE or equivalent qualification - minimum grade B.
APMI (or applicants deemed 'qualified by experience' would be considered)