Complaints Review Officer

12.00 - 12.50 GBP Hourly
19 Feb 2021
04 Mar 2021
Contract Type
Full Time
An exciting opportunity for a Complaints Review Officer to work for Norfolk Police.

Role: Complaints Review Officer

Location: Wymondham, Norfolk (Flexibility with home working due to Covid-19)

Salary: GBP12.50 p/h

Duration: ASAP for 4-6 Months

37 Hours a week

Purpose of role

To provide support to the Complaints Management Unit, Service Improvement Team (formerly
Appeals and Policy Unit) and Senior Management Team.

Main Duties and Responsibilities:

Provide support for lessons learned arising from complaints, conduct matters and Reflective Practice Processes.
Identify and develop procedural best practice within internal stakeholder processes.
Maintain the departmental intranet webpages ensuring content is up to date.
Act as SPOC in order to facilitate the departmental response to IOPC review requests.
Assist with the triage of initial complaints received within PSD. Dealing with and resolving low level complaints from members of the public.
Maintin the Gifts and Hospitalities database and provide a quarterly return.
Support the management and review of the Business Interests portfolio.
Liaise with partners eg IAG, College of Polciing and Staff Support to identify best practice for delivery on a local level.
Provide support in preparing Management Information for wider organisational briefings.
Provide administrative support to the PSD Senior Management Team and assist with the planning and preparation of regional commitments.
Provide a Departmental Administrative Support Function including maintaining stationary supplies.
Provide support in preparing Misconduct/ Gross Misconduct meetings/hearings.
Any other duties that are commensurate with the role and grade as may be requested by management.

Minimum Requirements:

Police Experience would be hugely beneficial
Background in complaints handling/customer service
Good basic standard of education, at A level or equivalent vocational qualification or above, including in Maths and English.
Clear and confident in telephone communications; comfortable speaking about sensitive issues with both partners and the general public (who may be upset and/or emotional).
A solid and proven understanding of complaints handling processes and principles.
Administrative experience - Ideally Diary Management
Competent in the use of a range of IT packages in order to establish effective administration systems and to create reports, presentations and other documents.
Strong interpersonal skills, with the ability to build and maintain positive working relationships.
Effective communication skills, both written and oral. Able to present information clearly and concisely, both in writing and verbally.
Data Entry experience

Apply Now! To get your CV in front of the hiring manager today.

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