Customer Services Supervisor

19 Feb 2021
19 Mar 2021
Contract Type
Full Time
Customer Services Supervisor
Permanent position, Salary Competitive

Closing date for applications
4th March, 2021

Breedon are currently seeking a Customer Services Supervisor at our Norwich office. You will support the Regional Commercial Manager with the effective and efficient running of the aggregates and ready-mixed concrete planning and internal sales department. You will also be responsible for customer sales/orders and enquiries for our aggregates and ready-mixed concrete.

The key accountabilities and work outputs are:

Liaising with internal stakeholders, promoting effective communication to ensure that customer requirements are fulfilled
Promoting right first time ethos within the customer services department and ensuring all processes are followed effectively
Telephone and email contract to and from customers
An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
Proactive planning and tracking orders to completion
Scheduling and rescheduling orders whilst utilising haulage fleet effectively
Compiling and maintaining accurate records as required
Communicating effectively with commercial and production teams and also haulage partners
Proactively managing old debt recovery though query programme
Identifying and contributing to managing your own personal development in collaboration with your line manager The key skills for this role are:

Excellent IT knowledge
The ability to manage multiple tasks and work to a high level of accuracy
A natural curiosity and interest in other departments and ways of working
Excellent customer service skills
Ability to work under pressure and to tight deadlines
A good eye for detail
Ability to work in, and supervise, a small teamWe are looking for an individual who has the organisational abilities or logistics experience to fulfil this role together with a calm steady approach, effective communication skills and personal qualities to provide a positive contribution to our customer service team in the East area. Previous experience working in the aggregates and concrete market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.

About us

Breedon is a leading construction materials group in Great Britain and Ireland. We produce cement, aggregates, asphalt, ready-mixed concrete, Welsh slate and specialist concrete and clay products, and offer a range of contracting services.

The business places the highest importance on sustained standards of excellence in all aspects of Health Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.

A competitive remuneration package will be offered including pension and life assurance.

Closing date for applications
4th March, 2021
By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible