Night Duty Manager

15 Feb 2021
15 Mar 2021
Contract Type
Full Time
Job Role: Night Duty Manager (Ref 5182)

Location: Heathfield, East Sussex

Job Sector: Retirement - Assisted Living

Hours: 9pm-8am. Week 1: Monday, Thursday and Friday, Week 2: Tuesday, Wednesday, Saturday and Sunday (35 hours per week average)

Salary: GBP17,391 per annum plus benefits

As a Night Duty Manager you will contribute to our vision of being the leading residential property manager, as recognised by others by:

Providing an efficient, cost effective management service to our customers
Achieving high standards of performance to create a welcoming, friendly and courteous environment within the development
Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers through the night
The Night Duty Manager reports to the Estate Manager.

About You

You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.

Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customer's complete satisfaction quickly and efficiently.

You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of keeping accurate records to ensure everything is kept on track.

You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.

Your ideal role will be working with people and helping to make a difference to enhance their lifestyle on a day to day basis.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

Perform, if necessary, any employee's duties in order for continual operation of the development.
In the event of an emergency, call the appropriate response team or authorities.

Assess individual wellbeing of residents on a daily basis through personal interaction including conversation, visiting apartments and meeting resident requests.
Perform other duties as assigned by the Management Team.
Meet the assigned work hour requirements of the Development.
Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
Follow and stay in line with the approved operating budget.
Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.
Our Values

Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders

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