Neighbourhood Assistant (Housing / Tenancy)
- Recruiter
- Confidential
- Location
- Nottingham
- Salary
- 20866.00 - 23184.00 GBP Annual
- Posted
- 12 Feb 2021
- Closes
- 12 Mar 2021
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Contract
- Hours
- Full Time
Neighbourhood Assistant (Housing / Tenancy)
Covering Nottinghamshire and Derbyshire areas
GBP20,866 - GBP23,184 per annum
Contract Type: 6 Month Fixed Term Contract
Position Type: Full Time
Are you a people person?
About the role
An opportunity has arisen for a Neighbourhood Assistant to join our client's Communities & Neighbourhoods team covering Nottinghamshire and Derbyshire area on a six month fixed term basis.
Within this role you will provide support and assistance to the team to enable the provision of an effective and customer focused housing management service.
You will help and advise customers on issues relating to their tenancy including; repairs, maintenance, neighbour disputes and general housing needs as well as assist with booking and scheduling appointments, including tenancy sign ups, routine visits and telephone call backs.
Acting as the first point of contact, you will assist in the investigation of complaints, compliance issues, and antisocial behaviour recording and updating the in-house system as required. The role will also involve liaising with other teams and appropriate agencies.
The Neighbourhood Assistant position would suit a highly organised individual who can thrive in a busy environment and meet deadlines without compromising on quality.
They want somebody who has:
Experience of working in an administrative/business support role and working closely with customers. Previous experience of working within a housing team is desirable but not essential.
You will be dealing with their customers on a regular basis, and need to be customer focused with excellent communication skills. This is a busy role where you will have to multi-task and so first class organisational skills with the ability to meet deadlines is essential.
You may have to visit sites or other Group offices, for that reason you are required to have a driving licence and the use of your own vehicle or have alternative means of getting to the required locations
Who they are
Our client owns and manages 45,000 homes across the Midlands, with a portfolio that includes social and affordable rent and shared ownership houses. The group has G1 governance and V1 financial viability ratings from the Regulator of Social Housing and was the seventh largest housing association builder completing 1,448 new homes in 2019/20 at an investment of GBP258m. They are committed to making a real and positive difference to the lives of local customers and the communities they live in.
Working with them is more than just a job. They value the contribution that their colleagues make to their business and offer lots of opportunities for you to get involved - from networking groups through to fun community and social events.
They aim to attract, develop and retain the best people so, along with your generous salary they also offer a great range of benefits.
The Group is committed to their employees working flexibly where they can and they are keen to attract talent from diverse backgrounds. If you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with them at the interview stage. After all, they want to attract the best people to work for them and they know that one size does not fit all.
If this sounds like the place for you then they'd love to hear from you.
Our client is committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all
Covering Nottinghamshire and Derbyshire areas
GBP20,866 - GBP23,184 per annum
Contract Type: 6 Month Fixed Term Contract
Position Type: Full Time
Are you a people person?
About the role
An opportunity has arisen for a Neighbourhood Assistant to join our client's Communities & Neighbourhoods team covering Nottinghamshire and Derbyshire area on a six month fixed term basis.
Within this role you will provide support and assistance to the team to enable the provision of an effective and customer focused housing management service.
You will help and advise customers on issues relating to their tenancy including; repairs, maintenance, neighbour disputes and general housing needs as well as assist with booking and scheduling appointments, including tenancy sign ups, routine visits and telephone call backs.
Acting as the first point of contact, you will assist in the investigation of complaints, compliance issues, and antisocial behaviour recording and updating the in-house system as required. The role will also involve liaising with other teams and appropriate agencies.
The Neighbourhood Assistant position would suit a highly organised individual who can thrive in a busy environment and meet deadlines without compromising on quality.
They want somebody who has:
Experience of working in an administrative/business support role and working closely with customers. Previous experience of working within a housing team is desirable but not essential.
You will be dealing with their customers on a regular basis, and need to be customer focused with excellent communication skills. This is a busy role where you will have to multi-task and so first class organisational skills with the ability to meet deadlines is essential.
You may have to visit sites or other Group offices, for that reason you are required to have a driving licence and the use of your own vehicle or have alternative means of getting to the required locations
Who they are
Our client owns and manages 45,000 homes across the Midlands, with a portfolio that includes social and affordable rent and shared ownership houses. The group has G1 governance and V1 financial viability ratings from the Regulator of Social Housing and was the seventh largest housing association builder completing 1,448 new homes in 2019/20 at an investment of GBP258m. They are committed to making a real and positive difference to the lives of local customers and the communities they live in.
Working with them is more than just a job. They value the contribution that their colleagues make to their business and offer lots of opportunities for you to get involved - from networking groups through to fun community and social events.
They aim to attract, develop and retain the best people so, along with your generous salary they also offer a great range of benefits.
The Group is committed to their employees working flexibly where they can and they are keen to attract talent from diverse backgrounds. If you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with them at the interview stage. After all, they want to attract the best people to work for them and they know that one size does not fit all.
If this sounds like the place for you then they'd love to hear from you.
Our client is committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all