First Contact Advisor
- Recruiter
- Confidential
- Location
- Norwich
- Salary
- Competitive
- Posted
- 10 Feb 2021
- Closes
- 10 Mar 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
First Contact Advisor
One Day Per Week - Saturdays Only
8:00 - 17:00
Acting as the first point of contact for insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer's property, ensuring that a first class service is provided throughout the process.
What we are looking for:
Experience of working in a telephony based, customer focused environment.
Outstanding customer service skills
Highly customer focused with the ability to manage customer relationships, understand customer needs and deliver an individualised, tailored service.
Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
Excellent verbal and written communication skills.
Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email.
Strong interpersonal skills and the ability to manage a fluctuating workload.
Knowledge of Excel, Word, Outlook and Microsoft packages.
Good problem solving skills and ability to use own initiative.
Able to work collaboratively as part of a wider team.
Able to work under pressure and to tight deadlines.
Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.
What we have for you:
Medicash
Pension
Progression
Weekend work - Sundays only
Apply today
One Day Per Week - Saturdays Only
8:00 - 17:00
Acting as the first point of contact for insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer's property, ensuring that a first class service is provided throughout the process.
What we are looking for:
Experience of working in a telephony based, customer focused environment.
Outstanding customer service skills
Highly customer focused with the ability to manage customer relationships, understand customer needs and deliver an individualised, tailored service.
Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
Excellent verbal and written communication skills.
Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email.
Strong interpersonal skills and the ability to manage a fluctuating workload.
Knowledge of Excel, Word, Outlook and Microsoft packages.
Good problem solving skills and ability to use own initiative.
Able to work collaboratively as part of a wider team.
Able to work under pressure and to tight deadlines.
Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.
What we have for you:
Medicash
Pension
Progression
Weekend work - Sundays only
Apply today