Customer Service Advisor

09 Feb 2021
09 Mar 2021
Contract Type
Full Time
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with ReAssure part of the Phoenix Group at their office in Norwich, provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.

We are looking for someone with excellent people skills, listening skills and communication techniques to be the first point of contact for our customers at ReAssure. This position is perfect for you if you enjoy helping people and get job satisfaction problem solving for them. We'll value your strong data entry skills and confidence to enter information quickly and accuracy, while working well as part of our team.

This permanent role starts on Monday 29th March with a competitive salary. ReAssure offer an attractive benefits package for all permanent employees, including 27 days' holiday + bank holidays, contributory pension scheme, Private Medical Insurance plus a range of flexible benefits for you to choose from. The hours are full time, Monday to Friday 9.00am - 5.30pm

Located in the friendly and supportive Contact Centre, as a Customer Service Advisor, you will have:

The ability and motivation to work to set key performance indicators (KPls) and performance targets
The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
Excellent communication - oral and written and a good telephone manner
Excellent listening skills
An ability to be empathetic to the customer
Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
Ability to work between multiple operating systems
Basic computer literacy and keyboard skills
A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet

As a Customer Service Advisor, you will be:

Efficient and accurate in your work
Positive and approachable in your manner
A good team player
Enthusiasm to develop your skills and knowledge
Adaptable to change and willing to embrace new ideas and processes

Main Duties/Responsibilities

Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression
Build long-lasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in.

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Located in the City Centre of Norwich - NR1 3NG

Get in touch with us today.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy