Complaints Administrator

Up to 18000.00 GBP Annual
08 Feb 2021
08 Mar 2021
Contract Type
Full Time
Pure are supporting a successful financial services business in Ipswich, with the recruitment of a Client Relations Administrator, initially on an 18th month fixed term contract. Our client is a highly reputable business that has been recruiting during the pandemic and continue to grow. This role will be recruited remotely in February.

This position is based in a high performing Client Relations team and the main responsibilities include:
• Carry out day to day administrative tasks as part of the complaint and risk event life cycles to help
drive and deliver enhanced customer service levels.
• Fully demonstrate the ability to identify, receive, resolve or escalate early resolved complaints
• Demonstrate and maintain a high level of accuracy in all administration such that transactions are
completed efficiently and promptly.
• Complete basic investigation to review customer complaints, feedback and risk events, meeting
regulatory requirements and providing a fair customer outcome
• Assist in the oversight of all General Data Protection Regulation

This opportunity would be ideal for someone who has previous experience within a customer focused role, with strong communication skills and a strong teamwork ethic.

Please apply to Pure for more information

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