New Homes Sales Manager

Our Story:

Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.

The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.

In a Nutshell:

As our Area Sales Manager you will work with the sales teams to ensure the agreed sales targets and objectives are met through the effective management of people and activities in line with the Customer Journey. You will motivate and support your team to perform to the best of their ability and achieve the required performance mentioned within the KPI's below.

What we would like from you:

Key Responsibilities -

Provide market research information so that the Head of Sales can agree sales volume and prices.
Communicate agreed sales volume and pricing to Sales Teams.
Work with legal and Sales Teams to ensure the 28 day reservation to exchange target is met.
Liaise with Sales Teams to review offers, part exchange and shared equity schemes and communicate to Regional Sales and Marketing Director.
Ensure Sales Advisors are using the CRM to effectively prospect manage and generate sales.
Complete specific and required training with the Sales Team/HUB you support
In conjunction with the build department and Head of Sales, plan plot releases to ensure the optimum mix, and availability of units.
Ensure that Sales Team are provided with current sales prices.
Attend build/sales meeting as required and ensure completion of relevant reports.
Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example.
Be a key promoter and contributor to achieving and maintaining NHBC 5* Status
Work with Senior Sales Consultants and Sales Consultants to ensure that market research analysis reports are completed as required.
Undertake customer appointments as and when necessary.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
Liaise with Joint Venture Partners and provide required updates, establishing and maintaining strong working relations
Uphold and maintain SHE working practices across the Region/HUB you support
Review site presentation with build/maintenance colleagues to rectify any outstanding items.
Review sales information centre, show home and stock unit presentation, both internally and externally and liaise with build/maintenance colleagues to rectify any outstanding items.
Ensure a high standard of personal presentation for all sales information centre staff and ensure this is maintained during office hours.
Ensure that the presentation of all sales sites, including the sales office, show home and stock units, are both internally and externally of a high standard and work with the Sales Team Leader to remedy any action.
Regularly communicate sales transactions to the Head of Sales.
Ensure that the Head of Sales is aware of any issues at the earliest opportunity
Regularly communicate with Area Build and site build staff to ensure correct understanding on customer and plot issues.
Attend site sales/build meetings as required to ensure effective prospect management, speedy progress of sales and excellent levels of presentation on all hub developments.
Attend prestart and other departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments.
Communicate with JV Partners
Effective communication with Conveyancing Solicitors, friendly solicitors and IFAs to ensure sales targets are achievedThe above roles and responsibilities are guidance and not exhaustive

Competencies -

5 GCSEs / GCE including Mathematics and English (at C grade or above).
A Levels in any discipline.
Relevant management experience working for a residential house builder within a sales environment.
Relevant Customer Service and Sales training.
Ability to effectively handle complaints and difficult situations.
Excellent proven sales record.
Strong negotiation and sales skills.
People management.
An interest in property and the housing market.
A good understanding of building regulations and legal obligations.
Proven management ability.
Strong planning and organisational skills.
Patience with the ability to remain calm under pressure.
Excellent communications skills.
Ability to deal with people from all backgrounds.
Friendly, trustworthy and professional attitude.
Ability to work under pressure and meet sales targets.
Willing to work weekends on a rota basis.
Willing to be based at a sales hub and travel to all sales sites, including regional office, within the division.
Full driving licence.Desirable:

NVQ, level 3/ 4 Customer Service or Sales.The Good Stuff:

Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

Some of our key benefits include???

Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Company Contributory Pension Scheme
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membershipInclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help