Key Account Manager
- Recruiter
- Confidential
- Location
- Basildon
- Salary
- Competitive
- Posted
- 04 Jan 2021
- Closes
- 01 Feb 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Wilmington PLC are looking for a Key Account Manager
Key Account Manager
Location: Basildon - SS15 6EF
Salary: GBP23k - GBP27k DOE
Term: Full Time, Permanent
Why do we want you?
You are an experienced, customer focused Sales Support/Account Manager/PMO or similar who has worked in the Healthcare sector and who is looking for a new challenge where you can truly support and pro-actively manage Key Accounts through your exceptional customer service and project management abilities.
A bit about us.
Wilmington plc is a company with a difference. Over the years we've grown by acquisition and as such we have many unique businesses in our portfolio. Wilmington Healthcare is one of them!
Wilmington Healthcare (WHC), is a market leading provider of healthcare data, education, news and information resources with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS enabling improved outcomes for patients. Our leading insight and news service, the Health Service Journal, provides the most influential people in health with vital intelligence, analysis and advice.
Join our teams in London and Basildon to be part of our exciting journey.
Main Purpose of Role
Internally we call this role a Client and Field Support Executive but it is a Key account manager in the truest sense of the word.
In this role you provide full and comprehensive support to your clients and their WHC account directors.
You will be providing a consistent point of contact for your Key Account clients across the WHC products and services, developing stakeholder relationships within those accounts fostering long term relationships by providing outstanding service and communication.
Day to day you will be:
Managing requests for contract amendments by liaising with your Key Account clients and internal stakeholders to track progress, and ensure timely progress is made
- Supporting the management of opportunities on Salesforce by, ensuring all communications with your Key Account clients are captured on the relevant opportunity, or client account. Working with the account directors to support the timely progression of opportunities throughout the commercial process
- Develop expertise across the WHC portfolio, taking a lead interest in a specific product area a 'product champion' across the team. Support the wider Customer Success Team in developing and improving knowledge across the portfolio
- Where appropriate, support the account directors in F2F meetings e.g. kick off meetings for large projects, supporting understanding/technical detail and processes for specific products
- Liaise with internal stakeholders to ensure the correct processes are followed to manage, escalate and log issues, customer complaints and to initiate any required actions for delivery post sale
- You will be based predominantly in our Basildon office based, however there will be occasional client visits when needed.
If this sounds like a role you would be interested in, why not submit an application and one of our talent team will be in touch.
Skills and Experience Required
- Experience in a similar role within a commercial/commercial support environment
- Working knowledge of the healthcare sector
- The ability to communicate effectively both verbally and in writing to a wide range of both internal and external stakeholders
- A passion for delivering exceptional customer service and supporting customer success
- The ability to prioritise workload and make effective decisions as part of an account team
- Strong process and Project Management skills
- Tenacity to challenge processes
"We are committed to equality, equality of opportunity and valuing diversity
Key Account Manager
Location: Basildon - SS15 6EF
Salary: GBP23k - GBP27k DOE
Term: Full Time, Permanent
Why do we want you?
You are an experienced, customer focused Sales Support/Account Manager/PMO or similar who has worked in the Healthcare sector and who is looking for a new challenge where you can truly support and pro-actively manage Key Accounts through your exceptional customer service and project management abilities.
A bit about us.
Wilmington plc is a company with a difference. Over the years we've grown by acquisition and as such we have many unique businesses in our portfolio. Wilmington Healthcare is one of them!
Wilmington Healthcare (WHC), is a market leading provider of healthcare data, education, news and information resources with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS enabling improved outcomes for patients. Our leading insight and news service, the Health Service Journal, provides the most influential people in health with vital intelligence, analysis and advice.
Join our teams in London and Basildon to be part of our exciting journey.
Main Purpose of Role
Internally we call this role a Client and Field Support Executive but it is a Key account manager in the truest sense of the word.
In this role you provide full and comprehensive support to your clients and their WHC account directors.
You will be providing a consistent point of contact for your Key Account clients across the WHC products and services, developing stakeholder relationships within those accounts fostering long term relationships by providing outstanding service and communication.
Day to day you will be:
Managing requests for contract amendments by liaising with your Key Account clients and internal stakeholders to track progress, and ensure timely progress is made
- Supporting the management of opportunities on Salesforce by, ensuring all communications with your Key Account clients are captured on the relevant opportunity, or client account. Working with the account directors to support the timely progression of opportunities throughout the commercial process
- Develop expertise across the WHC portfolio, taking a lead interest in a specific product area a 'product champion' across the team. Support the wider Customer Success Team in developing and improving knowledge across the portfolio
- Where appropriate, support the account directors in F2F meetings e.g. kick off meetings for large projects, supporting understanding/technical detail and processes for specific products
- Liaise with internal stakeholders to ensure the correct processes are followed to manage, escalate and log issues, customer complaints and to initiate any required actions for delivery post sale
- You will be based predominantly in our Basildon office based, however there will be occasional client visits when needed.
If this sounds like a role you would be interested in, why not submit an application and one of our talent team will be in touch.
Skills and Experience Required
- Experience in a similar role within a commercial/commercial support environment
- Working knowledge of the healthcare sector
- The ability to communicate effectively both verbally and in writing to a wide range of both internal and external stakeholders
- A passion for delivering exceptional customer service and supporting customer success
- The ability to prioritise workload and make effective decisions as part of an account team
- Strong process and Project Management skills
- Tenacity to challenge processes
"We are committed to equality, equality of opportunity and valuing diversity