Collections Advisor

Recruiter
Confidential
Location
Skelmersdale
Salary
Competitive
Posted
05 Jan 2021
Closes
02 Feb 2021
Contract Type
Permanent
Hours
Full Time
Collections Advisor

Salary: GBP19,000 - GBP22,000 basic (Dependant on experience)
Performance bonus
Skelmersdale
Monday to Friday (37.5 hours per week)
Permanent ContractMy client in Skelmersdale are looking for a Senior Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package.

The Collections Advisor will be responsible for:

Make and receive calls to customers in default
Contact customers by email and letter regarding payment
Deal effectively with disputes in accordance with FCA rules
Deal with hardship and vulnerable customers in accordance with FCA rules
Negotiate payment plans and settlement agreements in line with client specific guidelines
Ensure calls and emails are recorded accurately
Undertake additional regulatory and procedural training as required
Help and assist colleagues when required/holiday cover
Such other duties as requested in line with experienceEssential Requirements are:

Previous experience working within a credit control or collections role
Good communication skills
Relationship building skills
Ability to be empathetic
Attention to detail
Risk Management
Exceptional customer service skillsIf you feel you have the necessary experience for this role then please apply without delay.

Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre, collections, debt recovery

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age